Customer Experience Manager

Track record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...

**Senior Product Manager - Customer Experience & Process Improvement** We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...

7-10 Years of experience **Location**: Cairo, Egypt **Category**: Customer Care **Qualifications**: - 7 to 10 years of experience in customer service management, preferably in the appliances or instruments industries. - Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus. - Experience using CRM...

**Customer Success Manager** We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world. Today, Wego is used by...

**Votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...

**Votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...

Our** Customer Experience FinRoll (Finance and Payroll) team** is looking for a **detail-oriented** and **motivated **individual to join us as a **Customer Experience Associate**. In this role, you’ll be the **go-to person** for **handling invoicing** and **payroll questions**, ensuring our clients and talents have an exceptional experience. If you love...

**Join our Team**: **About this opportunity** We are now looking for a Customer Project Manager, to lead assigned customer projects. You will secure that project goals are met, Customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. You will be a Customer Project Manager...

**Join our Team**: **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customers on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer...

**UNLOCK** is hiring now for a "**Customer Success Manager**"! **UNLOCK** is an exciting AI Tech startup that is revolutionising the way companies find & work with services agencies. **Responsibilities**: - You will be responsible for enhancing the entire client journey with UNLOCK. - Create all the needed reports capturing client matches & clients...

Cairo - 1-3 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image and achieves expansion targets. - Review customer...

**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

**Job Title**: Customer Services (Call Center) Manager **Company**: Elegant Public Services **Location**: Nozha, Cairo **About Us**: Elegant Public Services is an international consultancy firm dedicated to guiding clients through the most suitable immigration and educational pathways. We assist in preparing their files to start the process and support...

**Overall Role Purpose**: Ensure consistent and best-in-class customer services (24 x 7 in applicable countries) to DHL Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Centre environment. **Accountabilities**: *** **Customer...

**Company Description** LI-remote This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...

**Customer Service Manager at NAOS Solutions**: As the Customer Service Manager at NAOS Solutions, you will play a crucial role in leading and motivating the customer service team to deliver exceptional service to our valued customers. Your responsibilities will include: - Leading and motivating the customer service team to provide exceptional service to...

(Remote Work ) **Responsibilities** - Manage Canadian client accounts and take timely action to move them through the platform implementation process. - Manage the onboarding process for new customers on the platform by providing them all the tools and information needed for them to launch Parent. - Provide initial and follow-up training to new customers to...

dopay is seeking an experienced senior customer marketing manager with a strong B2B focus on **Retention & Lifecycle and customer advocacy **to lead strategies that deepen relationships with our existing business clients, workers, increase engagement, and enhance customer **Lifetime Value (LTV)**. This role will be responsible for managing and developing a...