Cap Case Specialist

2 months ago


القاهرة, Egypt Souq.com for E-Commerce LLC Full time

Previous experience in CAP or CS area
- Strong Fluency (EN) and (AR) communication skills.
- Detail-oriented, analytical, proactive approach to problem identification and solving.
- Ability to quickly adapt to changing priorities and generate innovative solutions in an fast-paced environment.
- Demonstrates effective communication, composure, and professional attitude.
- Possesses strong interpersonal skills.
- Knowledge of MS Office tools

Customer Assistance & Resolution Expert (CARE) Specialist for the Concession Abuse Prevention (CAP) team
Key job responsibilities
1. Functions as a problem solver for CSA and customers.
2. Serves as the first point of contact for day-to-day customer escalations.
3. Provides real time CSA support and knowledge transfer through all channels.
4. Displays a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
5. Participates in Gemba Walk sessions with the management team to answer queries and drive constant improvement through the Amazon Customer Excellence System (ACES) process.
6. Takes process improvement initiatives and works on projects regarding process improvement and concession reduction (together with the concession team).
7. Animate weekly group activities (e.g. calibration sessions, workshops, daily huddles) for CSA’s.
8. Assisting with quality assurance (QA) tasks.
9. Supports customers by handling contacts in all channels when needed.
- Experience handling CAP contacts
- Experience in Excel or any other reporting tool.
- Utilizes appropriate department resources.
- ACES level 1 and 2 certified.


  • Software QA Specialist

    3 months ago


    القاهرة, Egypt EndemandIT & Data Solutions LLC Full time

    Position Title: Software QA Specialist (Arabic Speaker Preferred) Location: Egypt, Jordan - Remote position Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum 4 to 7 years of experience in software quality assurance or a related field. Contract: 12 months extendable Salary will...


  • القاهرة, Egypt Abbott Laboratories Full time

    **Job Title** **Clinical Therapy Specialist** **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - A company recognized as a great...


  • القاهرة, Egypt ABB Full time

    **Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...

  • Marketing Specialist

    3 months ago


    القاهرة, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading company specializing in **the **Transportation, Logistics, Supply Chain and Storage** industry in Saudi Arabia, Jeddah.** **Job Context: working as Marketing Specialist entails **will be responsible for developing and executing marketing strategies that enhance the brand presence, promote...


  • القاهرة, Egypt grand Community Full time

    We are Looking For Sales Marketing Specialist To Join Us From Office in Cairo: - Job Summary: - We are looking for a motivated Sales Specialist to join our influencer marketing agency. The primary role of this position is to secure new clients by conducting daily meetings and calls with potential clients, preparing for those interactions, and meticulously...


  • القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...


  • القاهرة, Egypt Kuehne+Nagel Full time

    Customs Care Specialist Manage Day to day Customs Activities, handle All Fasah and Customs Entries ( Import +Export ) within the KPI's, Verifying Compliance off all Commercial Documents provided by IOR for customs Clearance Maintain Integrity and transparency, Provide Daily and weekly reports of shipments clearance status. ** Your Role**: The primary...


  • القاهرة, Egypt Shell Full time

    **Job Purpose**: This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue...


  • القاهرة, Egypt Signify Full time

    Cairo, Egypt Category Supply Chain Management Posted Date 11/27/2024 Job Id 354711 Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader...

  • Technical Specialist

    4 months ago


    القاهرة, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • القاهرة, Egypt International Flavors & Fragrances Full time

    Job Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise. This position’s career path continues an individual contributor, not the...


  • القاهرة, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • القاهرة, Egypt AstraZeneca Full time

    **Supporting MEA region different countries.** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...


  • القاهرة, Egypt Axios International Full time

    **Position: Patient Care Specialist** **Position Purpose** The purpose of the job is to assist in supervising the team and managing access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and...

  • Technical Specialist

    4 months ago


    القاهرة, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

  • Discovery Lead

    4 months ago


    القاهرة, Egypt elmenus technologies Full time

    Job Responsibilities - Responsible for the professional and efficient managing of photographers, photo editors, specialists, and vendor relations, via telephone calls and messages as well as a variety of clerical duties of discovery operations. - Conduct quantitative and qualitative research to understand the appeal of different genres across target audience...


  • القاهرة, Egypt Ingram Micro Full time

    **Who are we?** **About our Vendor Reporting Team-META,** Ingram Micro’s Marketing team is responsible for Reporting campaigns and Reporting activities across the META As a Vendor Reporting Specialist, you are required to take over tasks from Product Management team in order to ensure vendor reporting is performed timely, accurately and in line with...

  • Medical Doctor

    2 weeks ago


    القاهرة, Egypt Prodensa Group s.r.o. Full time

    Location: Germany (various locations) As a specialist or generalist in a specific internal medicine domain, you will provide high-quality care to patients, manage complex cases, and work collaboratively with multidisciplinary teams to deliver exceptional medical outcomes. Key Responsibilities: - Diagnose, treat, and manage internal medicine conditions. -...


  • القاهرة, Egypt NHS Professionals Doctors Gateway Full time

    Starting annual salary: £88,118 - £100,011 depending on experience and grade **Are you an experienced Doctor seeking to advance your career in the UK’s NHS?** Doctors Gateway is recruiting Specialist Doctors in General Adult Psychiatry (also known as Psychiatrists) to relocate to the Scottish Borders and join our Specialist programme, designed to...

  • Validation Specialist

    2 months ago


    القاهرة, Egypt Ethics HR Full time

    Handle the Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) program in the company for both wallet and card. - Manage the local and global trade sanctions screening program for all business internal customers. - Handle all the screening cases within the agreed service level for both wallet and card. - Review the KYC data and edit the data on...