QA Escalation Specialist

4 months ago


القاهرة, Egypt InstaShop Full time

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The QA Escalations Specialist will manage all customer and client escalations cases within the QA department. The role's key focus is to handle and manage the escalations reported across key channels and take necessary measures to reduce the occurrence, along with identifying areas within the operation for improvement.

Primary responsibilities
- Management of client and customer escalations on all relevant internal channels
- Deep dive into client operational issues using root-cause analysis and liaise with the Business Development team to create solutions to the challenges faced
- Identify any potential improvements required within the processes or other areas to enhance overall operations and customer experience
- Collaborate with QA trainers to ensure the skills and knowledge are developed effectively.
- Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

**Requirements**:

- A minimum of 3 years of experience within customer service
- Strong interpersonal and customer service skills
- Excellent problem solving and conflict resolution skills
- Fexible schedule and open to work on a rotational shift basis, including weekends
- Bachelor degree holder or equivalent experience
- Proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Strong communication skills in English, both verbal and written

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: E£13,000.00 - E£14,000.00 per month

Application Question(s):

- How many years of experience do you have?
- Rate your English from 1 to 5
- Are comfortable with our office location (Katameya)
- What are your salary expectations?


  • Sofware QA Specialist

    4 months ago


    القاهرة, Egypt EndemandIT & Data Solutions LLC Full time

    Hiring Alert: QA Specialist (Arabic Speaker Preferred) Position Title: QA Specialist (Arabic Speaker Preferred) Location: Egypt, Jordan - Remote position Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum 4 to 7 years of experience in software quality assurance or a related...

  • Software QA Specialist

    3 months ago


    القاهرة, Egypt EndemandIT & Data Solutions LLC Full time

    Position Title: Software QA Specialist (Arabic Speaker Preferred) Location: Egypt, Jordan - Remote position Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum 4 to 7 years of experience in software quality assurance or a related field. Contract: 12 months extendable Salary will...

  • Senior QA Engineer

    4 months ago


    القاهرة, Egypt FlairsTech Full time

    Cairo / Alexandria - 4 years Experience - R&D Department **About the job**: **Requirements and responsibilities** **POSITION DESCRIPTION - SENIOR QUALITY ASSURANCE SPECIALIST** **OBJECTIVES** - Our Client is a Windows Client/Server Application that is installed locally on Desktop PCs. - The QA position will serve as the liaison between the Support and...

  • QA Automation Engineer

    4 months ago


    القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (Cairo)- Information Technology- Hybrid- Experienced Professionals**Department**: Digital Commerce Platform, Digital & Technology Platform Services**Location**:Egypt, Cairo**Contract**: Permanent **YOUR KEY RESPONSIBILITIES**: - Be accountable for automation testing and involved in quality assurance initiatives and end-to-end activities - Maintain...

  • QA Specialist

    2 months ago


    القاهرة, Egypt Dyninno Full time

    EGYPT (CAIRO) | TREVOLUTION | WORK AT DYNINNORESPONSIBILITIES: - Assist in optimizing business/agents’ productivity and performance through QA initiatives and programs. - Streamline QA processes and workflow which includes calls screening and workflow Audit of Agents. - Organize and conduct one to one coaching sessions with agents to increase...

  • QA Manual Tester

    4 months ago


    القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (Cairo)- Information Technology- Hybrid- Experienced Professionals**Department**: Digital Commerce Platform, Digital & Technology Platform Services**Location**: Egypt, Cairo**Contract**: Permanent **YOUR KEY RESPONSIBILITIES**: - Define test suites to enrich the Product test plan in incremental cycles - Prepare and coordinate all related test...

  • Cap Case Specialist

    2 months ago


    القاهرة, Egypt Souq.com for E-Commerce LLC Full time

    Previous experience in CAP or CS area - Strong Fluency (EN) and (AR) communication skills. - Detail-oriented, analytical, proactive approach to problem identification and solving. - Ability to quickly adapt to changing priorities and generate innovative solutions in an fast-paced environment. - Demonstrates effective communication, composure, and...


  • القاهرة, Egypt IW Express Full time

    **Hiring - Quality Assurance Specialist, Egypt** **IW Express** is a logistics service provider offering a wide range of E- Fulfilment solutions such as domestic and international shipping, parcel pick - up, delivery and return management services for the B2B2C segment. We are now hiring a **Quality Assurance Specialist for our office in Egypt.** As a QA...


  • القاهرة, Egypt DevGate Consultancy Full time

    **Job Description: Quality Assurance Engineer & Testing Specialist** **Experience Required**: 4+ years **Location**: Remote (Aligned with Saudi Time Zone) **Key Responsibilities**: - Perform functional, regression, integration, and end-to-end testing to ensure product quality. - Identify, document, and track bugs and issues using issue-tracking tools. -...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a SAP L1 Support Specialist for one of our partners, a global leader in the chemical industry field. **Job Summary**: The SAP L1 Support Specialist provides first-line support for SAP users, addressing and resolving initial technical issues and inquiries. This role involves troubleshooting, diagnosing,...


  • القاهرة, Egypt Vodafone Full time

    **Role purpose**: The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by...

  • Project Specialist

    2 months ago


    القاهرة, Egypt e-motion Full time

    Set project goals and ensure that the project is completed according to agreed deadlines, responsible for scheduling meetings and documenting project decisions. 70% of work with an internal team and 30% with external project members. **Objective of the Role**: - Project Specialist duties and responsibilities **Duties and Responsibilities**: - Support to...


  • القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **Consumer Engagement Associate** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Egypt Full-time Hybrid Model *** Sustain open lines of communications with consumers, develop relationships with them, route and engage with consumers on the owned social media platforms **A DAY IN THE LIFE ** - Ensures Nestlé CES Standard Instructions on...

  • QA Specialist

    2 weeks ago


    القاهرة, Egypt Nano Health Suite Full time

    About Nano Health Suite: Nano Health Suite, a global leader in healthcare technology, leverages AI and advanced technologies to innovate solutions for health regulators, providers, payers, and pharma companies world wide. **Responsibilities** - Collaborate with product managers, developers, and stakeholders to understand project requirements and define test...


  • القاهرة, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • القاهرة, Egypt UNFPA Full time

    **The Position**: The Communication Specialist (Humanitarian) is located in the Arab States Regional Office (ASRO), Cairo. S/He works under the direct supervision of the Regional Communication Adviser and dotted line supervision by the Regional Humanitarian Adviser. The Communication Specialist provides support to ASRO in regional and country-based...


  • القاهرة, Egypt Contentsquare Full time

    As the regional Manager for our Cairo Onboarding center of excellence, you will be responsible for the delivery of the onboarding projects across the EMEA region, focusing on Mid Market clients. You will build and manage a team of Implementation Consultants, Adoption Consultants, Quality Assurance Engineers, and Onboarding Program Managers all based in...


  • القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...


  • القاهرة الجديدة, Egypt Novartis Full time

    **Summary**: Location: Cairo, Egypt #LI-Hybrid About the Role: As a Country Quality Assurance Manager, you will be responsible to ensure that the product quality conforms with the set standards and specifications, and that production activity is compliant with Novartis Quality Policy and GxP requirements. Ensure that relevant documentation is up-to-date and...

  • Operations Specialist

    3 months ago


    القاهرة, Egypt Incision Group BV Full time

    To facilitate further growth of Incision's MEA team, we are looking to hire 2 Junior Operations Specialist who will deliver high-quality service to our users. You will handle their complaints, provide appropriate solutions, and follow up to resolve any technical issues across different channels and create business reports that provide insight into key data...