Employee Life Cycle Specialist

3 months ago


القاهرة, Egypt Majid Al Futtaim Full time

Description

**JOB TITLE**
Employee Life Cycle Specialist | MAF Global Solutions | Human Capital

**ROLE SUMMARY**
As Employee Life Cycle Specialist you will be responsible for the employees’ Offboarding process. You will be the first point of contact for managers and employees regarding Offboarding queries. It will include collaboration with internal and external parties to ensure effective and up to date Human Capital service delivery. Support managers and employees to work within the Human Capital service delivery module and encourage their use of self-service functionality within SuccessFactors

**ROLE PROFILE**
- Customer Support: Deliver customer-focused support and advisory services across the organization, aiming to achieve defined KPIs.
- Efficient Assistance: Provide timely and efficient support to Human Capital Business Partners, managers, and local Human Capital teams.
- Employee Queries: Respond accurately to employee queries, seeking third-party support or escalating when necessary.
- Customer Service: Understand and adjust support according to customer needs, proactively addressing root causes of queries.
- SuccessFactors Transactions: Handle SuccessFactors business transactions for assigned departments, including hiring, job changes, and terminations.
- Data Accuracy: Monitor and approve all data changes made through the self-service portal. Ensure SuccessFactors data accuracy for assigned tasks.
- Payroll and Reporting: Maintain payroll checks and data input. Provide Human Capital reporting.
- Training and Management: Train new Human Capital Operations Associates and manage the monthly tracker for relevant operating companies.

**REQUIREMENTS**
- 3-5 years’ experience in a HR services environment.
- Familiar with HRIS
- Strong analytical skills
- Excellent MS Office skills (MS Excel, MS PowerPoint)
- Excellent Communication skills
- Excellent Communication skills

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.



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