Employee Life Cycle Manager

3 months ago


القاهرة, Egypt Majid Al Futtaim Full time

Description

**JOB TITLE**
Employee Life Cycle Manager | MAF Global Solutions | Human Capital

**ROLE SUMMARY**
The Employee Services Manager will act as back up for the Employee life Cycle Lead in all tasks & issues related to Employee Services, including but not limited to: Transfers, Promotions, Human Capital Letters and Employee Data Management, He /She will be also assisting team members with questions and escalations, drawing the strategic direction of Employee Services function. Will handle periodical review of all Employee Services policies and procedures.

**ROLE PROFILE**
- Works closely on analyzing the policies and processes and proposes enhancements to maximize the productivity and efficiency of the Employee Services function.
- Analyzes current systems to figure out the technical issues / gaps and initiate corrective recommendations that leads to a smooth Employee Services process.
- Act as a high-level escalation point and act towards solving all issues and turning the negatives experience into a positive one.
- Provides guidance on complex employee, manager or business scenarios and ensures appropriate analysis and effective processing steps are taken to drive efficient and timely resolution.
- Conducts monthly meetings with Operating Companies’ Human Capital Business Partners to share all updates and discusses any pending issues.
- Analyzes the outcome of the voice of cutomer, recommends corrective actions that aim to improve the current employees / stakeholders’ experience and ensures these corrective actions are perfectly implemented.
- Conducts quality checks on the Employee Services team to make sure that they are following the policies and procedures through checking random samples and running system reports.
- Maintains updated process maps in addition to updated documentations (letters templates, signatures, Human Capital Business Partners contacts list, etc.)

**REQUIREMENTS**
- A minimum of 8 years of Human Resources relevant experience where at least 2 years are spent at supervisory / managerial role.
- Knowledge of local / Regional labor laws.
- Excellent conflict and Stress Management
- Excellent Customer Focus and Stakeholder Management
- SuccessFactors knowledge
- Excellent communication skills

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.



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