Operations Specialist

4 months ago


مصر, Egypt Impactyn Full time

**Role Brief**:
As an Operations Specialist at Impactyn, you will play a pivotal role in maintaining the integrity and quality of user-generated content on our platform. You will be responsible for reviewing and analyzing user-submitted content to ensure compliance with our community guidelines and standards.

**Responsibilities**:

- Content Review: Review user-generated content to ensure compliance with our platform's guidelines and policies.
- Quality Assurance: Analyze content for accuracy, relevance, and appropriateness, ensuring a high-quality user experience.
- Issue Resolution: Address user-reported issues and inquiries regarding content moderation in a timely and professional manner.
- Data Analysis: Utilize analytical tools and metrics to identify trends, patterns, and areas for improvement in user-generated content.
- Policy Enforcement: Enforce platform policies consistently and fairly, maintaining a safe and respectful online community.
- Collaboration: Work closely with cross-functional teams including Customer Support, Product Development, and Legal to resolve complex content-related issues.

**Requirements for this Position**:

- Bachelor's degree or equivalent practical experience.
- Strong attention to detail and ability to maintain high standards of quality.
- Ability to work independently and efficiently in a fast-paced environment.
- Prior experience in content moderation, preferably in a tech or online community setting.
- Familiarity with relevant legal and regulatory requirements related to user-generated content is a
- plus.
- Excellent English and Arabic communication skills, both written and verbal.

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