Customer Support Specialist
2 weeks ago
**Who Are We**❓
- We Are Foodics_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
**The Job in a Nutshell**
Hi all We are looking for those who are excited to be part of our team in the Center of Excellence As a Customer Support Specialist, you will handle clients’ inquiries and questions regarding Foodics product’s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
**What Will You Do❓**
- Handle client inquiries received at the center of excellence.
- Follow up with customers’ inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
**What Are We Looking For❓**
- Bachelor’s degree in any major. (preferred)
- 0 - 1 years of experience in call center or customer service roles
- Very Good in English language, especially speaking and communicating verbally
- Flexible to work in different shifts in Egypt - On-site (Must)
- Comfortable and skilled in delivering training (preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards.
**Who Will Excel❓**
- Comfortable and skilled in delivering training.
- Previous experience in SaaS/ Tech or F&B industry.
- Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job_
**What We Offer You❗**
We believe you will love working at Foodics
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
-
P2p Specialist
2 months ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Technical Customer Support Specialist
4 months ago
القاهرة, Egypt Parent ApS Full time(Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...
-
Customer Support Specialist
2 months ago
القاهرة, Egypt Wego Full time**Customer Support Specialist** We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world. Today, Wego is used by...
-
Cash Applications Specialist
2 months ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Billing Specialist
4 months ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Sales Support Specialist
1 month ago
القاهرة, Egypt Nestlé Full time**Sales Support Specialist - Order to Cash** **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...
-
Customer Support Agent
4 months ago
القاهرة, Egypt Teleperformance Full timeJoin Our Team at Teleperformance Egypt! **Position**: Customer Support Specialist **Location**: New Cairo 5th Settlement / Mohandseen **Start Date**: IMMEDIATE Are you a fluent English speaker ready to launch your career in customer support? Teleperformance Egypt is looking for enthusiastic individuals to join our dynamic team! **Why Work With Us?** At...
-
Technical Support Specialist
7 months ago
محافظة القاهرة, Egypt Rewaa Full time**Job Purpose**: Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...
-
Sales Support Specialist
5 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**Job Title**:Sales Support Specialist **Company**: Nestlé Business Services. **Location**: Cairo, Egypt **Position Type**: Full-Time **Reporting to**: Sales Support Supervisor **Working Conditions**:Full Time **Position Summary**: Joining Nestlé means you are joining the largest Food and Beverages company in the world. At our very core, we are a...
-
Customer Support Specialist
3 months ago
القاهرة الجديدة, Egypt Teleperformance Full time_**Wave 2 - New launching account**_ - **Fixed Morning shift from 9AM to 6 PM & Fixed days off ( Saturday & Sunday ) **_ - **Teleperformance Cairo is hiring Customer support specialists for a top American software company “voice & chat” account **_ - **Job Requirements**:_ - _**Fluency in English [B2/C1]**_ - _**Grads **_ - _**Minimum 6 months experience...
-
Customer Support Specialist
1 week ago
القاهرة, Egypt Maqsam Full time**Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region**designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With...
-
Customer Service
3 weeks ago
القاهرة, Egypt Sirius Support Full time**Who We Are** Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...
-
IT Support Specialist
2 months ago
القاهرة, Egypt Atlas Copco Equipment Egypt S.A.E. Full time**IT Support Specialist**: - Functional area: Information Technology- Country: Egypt- City: Cairo- Company name: Atlas Copco Equipment Egypt S.A.E.- Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working...
-
Customer Service Specialist, Customer Experience
5 months ago
القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full timeTrack record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...
-
SAP L1 Support Specialist
2 months ago
القاهرة, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a SAP L1 Support Specialist for one of our partners, a global leader in the chemical industry field. **Job Summary**: The SAP L1 Support Specialist provides first-line support for SAP users, addressing and resolving initial technical issues and inquiries. This role involves troubleshooting, diagnosing,...
-
Sales Support Specialist
3 months ago
القاهرة, Egypt ABB Full time**Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
-
Customer Success Specialist
4 months ago
القاهرة, Egypt Vultara Inc. Full timeAs a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction, addressing post-purchase issues or concerns, and encouraging continued use, upsells, and referrals. You will work closely with customers to understand their needs, assist with deployment, provide training, handle support tickets, and maintain comprehensive...
-
Customer Implementation Specialist
3 months ago
القاهرة, Egypt Incision Group BV Full timeTo strengthen our team, we are looking for a Customer Implementation Specialist with a background as a surgical assistant/scrub nurse, based in Cairo. As a Customer Implementation Specialist, you will be the link between our customers and the implementation of our surgical solutions. Thanks to your experience as a surgical assistant, you understand the...
-
Customer Success Specialist
2 months ago
القاهرة, Egypt IdealRatings Full time**Company Overview**: IdealRatings Inc is a leading provider of financial, Islamic and ESG (Environmental, Social, and Governance) data solutions, empowering clients with critical insights that drive responsible investment decisions. With a commitment to innovation and excellence, we serve a global clientele, ensuring top-tier service and comprehensive data...
-
Drives Sales Support Specialist
3 months ago
القاهرة, Egypt ABB Full time**Drives Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...