Eg Hub Account Manager, Hub Delivery

5 days ago


Cairo, Egypt Talent Pal Full time

Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 5 years proven experience in logistics, ops, and program/project management. Experience in operations management. Analytical skills, with advanced excel skills. Problem solving skills Solid Finance background on budget and cost saving.
- Solid English oral and written communication skills.
- 3+ years of employee and performance management experience

We’re seeking an Hub Account Manager to join our dynamic Last mile network.

In this team you will be managing acquisition quality, performance KPIs and team of associates, we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

**About the role and responsibilities**:
You’ll be responsible as a manager for one of the main teams, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

In the logistics team you enter and lead, we’ll be entrusting a team of approximately 8-30 associates along with managing big network of stores including acquisition and performance. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

While you achieve this, you’ll ensure motivation, engagement and performance:

- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards.
- You’ll lead cross-functional teams, tasked with solving operational problems.
- You’ll uphold Amazon’s high standards of process quality across the network.
- You’ll maintain inventory accuracy at stores.
- You’ll strive to improve and streamline processes.
- You’ll actively share and promote best practices with your colleagues and network.
- You’ll lead acquisition effort with the team to meet expansion plans.

**Language Requirement**:
Key job responsibilities

**Safety**: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
- Performance: Coach and ensure effective upskilling and utilization of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Bond Vendor experience.
- Experience: Developing the relationship between Amazon and Bond Vendors (Bond Vendor sentiment improvements)
- Experience: Communication alignment to stores following close collaboration with OTR partners.
- Be the voice of the stores within and represent them within the AMZL business.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the Bond Vendors to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
- Acquisition: Lead the acquisition effort on ground and ensure meeting expansion plans.

A day in the life

The Hub Account Manager will own the communication with stores and stations, they will support the onboarding of the stores, acquisition, the onboarding of Drivers, track quality on the road, etc. They will work closely with stores about quality discussions and reliability discussions and make sure about solving issues UTR teams on issues that impact the OTR metrics.

Cairo, EGY
- 1+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

This job has been sourced from an external job board.



  • Cairo, Egypt Islamic Development Bank Full time

    Job Purpose Review and verify operational disbursement requests and documentation in the Regional Hub in coordination with project management unit or relevant agency. Determine whether the disbursement request should be approved, reduced or rejected in accordance with the Bank’s policies and procedures. Allocate disbursement commitments to relevant...


  • Cairo, Egypt Emprego EG Full time

    **The opportunity** Be a part of our international consultancy business that spans our five global hubs, where we oversee work for world-leading organisations across the public and private sectors. Our the Middle East and North Africa hub started in 1998 and has successfully operated in a wide range of countries, delivering project and programme management...


  • Cairo, Egypt AstraZeneca Full time

    **Information Technology Senior Manager** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At...


  • Cairo, Egypt Orange Business Services Full time

    The SDM is a key customer facing role: - She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS - Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions - SDM leads the following activity domains during the post-sales solution...

  • HR Ops Ta Manager

    5 days ago


    Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 276313BR - You will Build and Lead a winning TA team to “deliver the promise” while building trust and credibility with all internal and external stakeholders. - You will partner with your team to develop and execute carefully crafted talent sourcing strategies that yield consistent and strong results across multiple countries - India,...


  • Cairo, Egypt Emprego EG Full time

    **صاحب المشروع**: **Mohamed Y.****: **تفاصيل المشروع**: المشروع كان مرفوع بالفعل مربوط ب Get Hub حصل ابديت على الاسكريت ومحتاجين نرفعه من الاول **المهارات المطلوبة**: - تصميم موقع إلكتروني - php laravel - برمجة مواقع -...


  • Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 276322BR - You will partner with your team to develop and execute carefully crafted talent sourcing strategies that yield consistent and strong results across multiple countries in Middle East BUs (Saudi Arabia, Lebanon, UAE) - Research and target new talent sourcing channels, constantly working to uncover new hidden talent pools. - Craft...


  • Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 278574BR - Supporting planning cycles - Making adjustments to our database (Mosaic), loading the plan and adjusting calculations in the system - Updating our rolling forecast - Performing period end activities, including close meeting attendance and preparation - Validating data based on the system/ input provided - Preparing revenue...


  • Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 276314BR - You will develop and execute carefully crafted talent sourcing strategies that yield consistent and strong results across multiple countries in Middle East BUs (Saudi Arabia, Lebanon, UAE) - Research and target new talent sourcing channels, constantly working to uncover new hidden talent pools. - Craft comprehensive search...

  • Senior Accountant

    4 weeks ago


    Cairo, Egypt SYSTRA Full time

    Country/Region: EG- Field: Support & transversal- Location: cairo, EG- Type of Contract: Permanent- Level of experience: 05-10 years- Job number: **About SYSTRA** The global leader in public transport infrastructure, SYSTRA has specialised in the mass transit and rail market since 1957. The main shareholders of SYSTRA are SNCF and RATP. Its ambition is to...

  • HR Associate

    5 days ago


    Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 275967BR - Act as a first line support between employees & the HR staff. - Log received queries on ticketing system. - Resolve queries quickly and efficiently or direct the employee to the right channel. - Identify recurring problems, report trends to management, and recommend possible solutions or correction procedures. - Resolve as many...

  • Fp&a Assoc Analyst

    6 days ago


    Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 279146BR **Responsibilities** - Analyzing Category financial performance; - Develop analysis to support decision making processes; - Partnering with the commercial organization on various Category-related financial questions; - Financial modelling of NPDs, recommending whether we need to launch these products and challenging weak points in...


  • Cairo, Egypt Talent Pal Full time

    **The Opportunity**: If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY’s TD team about the opportunities we can offer you. To continue the successful growth of our TD team within EY’s Consulting practice, we are looking for...


  • Cairo, Cairo, Egypt international finance corporation Full time

    international finance corporationIFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme...


  • Cairo, Egypt Vodafone Full time

    **Role Purpose**: - The Delivery Senior Project Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level - The Customer Senior Project Manager will have day to day accountability on project...

  • Head of Accounting

    2 weeks ago


    Cairo, Egypt Siemens Healthineers Full time

    Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Cairo, Egypt PepsiCo Full time

    **Auto req ID**: 276319BR - You will partner with your team to develop and execute carefully crafted talent sourcing strategies that yield consistent and strong results. - Research and target new talent sourcing channels, constantly working to uncover new hidden talent pools. - Craft comprehensive search assignments, ensuring a sound understanding of the job...


  • Cairo, Egypt Emprego EG Full time

    **We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.** **To start a career that is out of the ordinary, please apply...** **Job Details** The purpose of this this role is maintaining and supporting excellence in costing practice, through brain-storming complex projects, advising on...


  • Cairo, Cairo, Egypt international finance corporation Full time

    international finance corporationIFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme...


  • Cairo, Egypt Mace Full time

    The Role We are hiring an ambitious and forward-thinking senior project manager to join our established and growing team in Egypt. The role is responsible for managing contractors and consultants as well as acting as the point of contact with the client. To control, manage and coordinate the project delivery throughout the full project lifecycle,...