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Experience Tech Support Professional

4 weeks ago

Cairo, Egypt Honeywell Full time

**Innovate to solve the world's most important challenges**:
The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for Experience Tech Support Professional to provide reliable technical assistance to internal and external customers. You will provide professional coverage of Regional Technical Support, support focus on accuracy, timely feedback, and customer satisfaction, drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

**Experience Tech Support Professional Responsibilities**
- ** **Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge

**Qualifications and Experience**
- Bachelor’s degree in Engineering (Electronic, Electrical, Computer or Mechanical) or equivalent technical experience
- Strong technical experience on Honeywell Products WIN-PAK and Pro-Watch Access Control platforms, Maxpro VMS and Galaxy Intrusion Systems or similar security system products
- Strong knowledge In Networking, Microsoft Windows and SQL Server.Cisco and Microsoft certifications are preferred.
- Strong communication skills, particularly in a cross-functional, highly matrixed organization

**We Value**
- ** **Extensive customer facing experience
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills

**We offer**
- ** **Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
- Group medical insurance plan Life.
- Paid annual leave and time off work.
- A culture that fosters inclusion, diversity and innovation.
- Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Additional Information**:

- ** JOB ID**:req376618
- ** Category**:Customer Experience
- ** Location**:Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
- Nonexempt