Windows Devices and Deployment Technical Support

4 months ago


مصر, Egypt Microsoft Full time

As a Windows Devices and Deployment Technical Support Engineer you will act as a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems. Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- As a technical focal point and an advisor, you will represent Microsoft in front of the customer and resolve complex technical issues involving Microsoft products and services, working with diverse audiences including IT professionals and admins, developers and management.
- Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

**Qualifications**:
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field
- Solid experience with a customer-facing role in technical support, technical consulting experience
- Multiyear experience in configuring, administrating and troubleshooting of Microsoft® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1, Windows 10/Server 2016/Server 2019
- Fluency in both written and verbal English Language is required

Experience required with any of the following technologies:

- Microsoft Deployment Toolkit
- Installing and troubleshooting Windows Update and WSUS
- Windows Activation and Licensing
- Bitlocker Administration and Management.
- Windows Installation and Setup Issues (In Place Upgrade)
- Devices and Driver Installation issues on Windows

Preferred Qualifications
- Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services).
- Knowledge of Desktop technologies (Setup and Deployment, Activation, Servicing Windows, Bitlocker encryption, Devices).
- Knowledge of Windows debugging and Windows Internals and debugging is a plus.
- Other language is a plus



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