Head of Msip Operations Assurance

7 months ago


مصر, Egypt Ericsson Full time

**About this opportunity**

We are looking for a **Head of MSIP Operations Assurance** in Ericsson

**What you will do**:

- Responsible for the handling of the whole operations for different Technologies of a different Vendor
- Operational Management for the end-to-end operations activities delivery (1st level assurance, 2nd level assurance, Service & Resource Fulfillment, and service desk..
- To ensure that all Managed Services contractual deliveries are fulfilled towards the customer and steers, controls and leads the interaction with the delivery Organizations
- Local Delivery (NOC), and Global Delivery
- To ensure the operational performance, securing that services are continuously available and delivered according to the applicable WLAs and OLAs with delivery organizations.
- Ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA).
- To configure and provision all resources to provide customers with requested services in a timely and correct manner.
- Provide critical issue point for all KPI / operations delivery performance deviation.
- End user and customer's infrastructure incidents and problem resolution in the smallest time, in accordance to the WLA and aiming to minimize the end-user negative impact.
- Proactive problem management and preventive maintenance activities execution to reduce overall outage time.
- Improving operational efficiency, processes and methods
- SLA and KPI Management and monthly sign offs with customer.
- SPOC for customer and Operational issues.
- Responsible for Operational readiness for new service in customer Network
- Leading Special Projects and events
- Drive Automation
- Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
- Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
- Continuously commit for efficiency, improvements and excellence in service delivery

**To be successful in the role you must have**
- Deployment and integration delivery management
- Change management
- Release and deployment management
- Efficiency improvement management
- Ability to delivering results and meet customer expectations
- Analytical Skills
- Decision Making skills and ability to take initiatives
- Ambitious and commercial thinking
- Persuading and influencing
- Relating and networking
- He/She has competence in new technologies such as IMS/vEPC/VNF/Data Analytics
- Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Able to meet deadlines and able to work under ambiguity.

**Additional Requirements**:

- Experience as Project Manager
- Experience in presales
- International exposure
- People management
- MBA certification is a plus

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Job details: MSIP Operations Assurance Job Stage: Job Stage 7
Primary Recruiter: Menna Abdelmotaleb Mohamed



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