Head of Operations
5 months ago
**Strategic Planning and Execution**:Develop and implement strategic plans, policies, and procedures to drive operational excellence and achieve company objectives.
Collaborate with senior management in setting business goals, defining key performance indicators (KPIs), and monitoring progress towards targets.
**Operations Management**: Set-up, lead and supervise a diverse team of professionals across multiple departments, including finance, accounting, and IT ERP.
Oversee day-to-day operations, ensuring efficient resource allocation, workload distribution, and effective utilization of technology and tools.
Continuously monitor and optimize operational processes to enhance productivity, quality, and client satisfaction.
**Client Relationship Management**: Foster strong relationships with clients, understanding their unique business requirements and ensuring their expectations are met or exceeded.
Proactively identify opportunities for process improvements and innovative solutions to enhance client operations and drive business growth.
**Financial Management**:Collaborate with the finance team to develop and manage budgets, financial forecasts, and cost control measures. And cost control measures.
Analyze financial data, identify trends, and implement strategies to improve operational efficiency and profitability.
**Quality Assurance and Compliance**:Develop and implement quality assurance programs to maintain the highest standards of service delivery.
Ensure compliance with industry regulations, data protection policies, and security protocols.
**Team Development**:Mentor, train, and motivate team members, fostering a culture of continuous learning, growth, and professional development.
Conduct performance evaluations and provide feedback to drive individual and team performance improvement**.**
**Requirements**:
Bachelor's degree in Business, Computer Science, Accounting, or a related field
MBA
At least 12 years of experience in in a similar leadership role
Previous experience in similar field (finance, accounting, and IT ERP functions)
**Salary**: E£50,000.00 - E£60,000.00 per month
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