Digital Customer Experience Improvment
4 weeks ago
Assess and enhance the overall digital customer experience across multiple platforms and products.
- Conduct in-depth user research, including customer interviews, surveys, and usability testing, to uncover pain points and opportunities for improvement.
- Analyze customer feedback and behavior data to inform design decisions and improve digital touchpoints.
- Collaborate with cross-functional teams including product management, design, and development to implement customer-focused improvements.
- Create customer journey maps, personas, and wireframes to visualize interactions and optimize user experiences.
- Stay informed of industry trends and best practices in user experience and digital customer experience improvement.
- Facilitate workshops and brainstorming sessions with stakeholders to generate ideas and design innovative solutions.
- Provide actionable recommendations for enhancing digital customer engagement and satisfaction.
- Engage in iterative design processes, conducting A/B testing to validate and refine improvements.
- Monitor and report on the impact of changes on customer satisfaction and experience metrics.
**Requirements**:
- Bachelor’s degree in Human-Computer Interaction, UX Design, Business, or a related field.
- Minimum of 5 years of experience in digital customer experience design or UX design.
- Strong understanding of customer experience principles and user-centered design methodologies.
- Experience with UX research techniques such as usability testing and customer feedback analysis.
- Familiarity with wireframing and prototyping tools (e.g., Sketch, Figma, Adobe XD).
- Excellent communication and interpersonal skills, enabling effective collaboration across teams.
- Proactive mindset with a passion for solving customer problems and enhancing satisfaction.
- Knowledge of digital marketing and customer engagement strategies is a plus.
- Familiarity with web development technologies (HTML, CSS, JavaScript) is advantageous.
**Benefits**
- Hybrid working model
- 50 percent in USD
- Social and medical insurance
- Transportation
-
Digital User Experience Improvemnet
4 weeks ago
مدينة نصر, Egypt Advansys Full timeEvaluate and enhance the digital user experience across various platforms and products. - Conduct comprehensive user research, including user interviews, surveys, and usability tests, to identify pain points and areas for improvement. - Analyze user behavior data and feedback to inform design decisions and prioritize enhancements. - Collaborate with...
-
Digital Business Analysis and Documentation
4 weeks ago
مدينة نصر, Egypt Advansys Full timeConduct comprehensive digital business analysis to identify, define, and document current and future state processes. - Develop and maintain detailed business analysis documentation, including business requirement documents, use cases, and functional specifications. - Work closely with stakeholders to gather requirements and facilitate workshops to drive...
-
Digital Integration Developer
4 weeks ago
مدينة نصر, Egypt Advansys Full timeCollaborate with cross-functional teams to develop and implement digital integration solutions using Apigee and Tibco technologies. - Analyze and optimize existing integration processes to enhance performance and reliability. - Conduct testing and troubleshooting of integrations to identify and resolve issues efficiently. - Work in alignment with best...
-
Customer Support Agent
1 week ago
مدينة نصر, Egypt iSchool Full timeiSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is seeking a passionate and skilled Customer Support Agent to join our dynamic team. In this role, you will be responsible for providing outstanding support to our students, parents, and educators. You will assist with inquiries,...
-
Customer Service Representative
2 weeks ago
مدينة نصر, Egypt Ubuy Inc Full time**Job Summary**: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and help customers understand the products and services being offered by the company. **Reports to**: Customer Service Team Leader. **ESSENTIAL DUTIES &...
-
Senior Java Developer
2 weeks ago
مدينة نصر, Egypt Advansys Full time**Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...
-
Senior Data Architect
3 weeks ago
مدينة نصر, Egypt Advansys Full time**Description** Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services...
-
Security Architect-consultant
3 weeks ago
مدينة نصر, Egypt Advansys Full time**Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...
-
Store Manager
2 weeks ago
مدينة نصر, Egypt Chalhoub Group Full time**Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...
-
Senior Category Manager
3 weeks ago
مدينة نصر, Egypt BTECH Full timeThrive with B.TECH on a Journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a well-established Prominent Organization, and a Culture of Innovation and Creativity. Join us on this exciting journey of growth and innovation! - Develop a clear roadmap for the category, focusing on...
-
Performance Marketing Manager
1 week ago
مدينة نصر, Egypt Wego Full time**About Wego**: Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences for our users worldwide. **Job Overview**: We are seeking a highly motivated National Tourism Organization Marketing Manager to join our dynamic Marketing team at Wego. In this role, you will be responsible for...
-
Senior T24 Developer
4 weeks ago
مدينة نصر, Egypt Advansys Full time**Advansys**is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...
-
Social Media Specialist
2 weeks ago
مدينة نصر, Egypt Nagwa Full time**Summary** **Responsibilities** - Publish and share daily content (original text, images, and videos) to promote customer engagement - Report and analyze the appropriate social media metrics, insights, and the industry’s best practices to improve our social media presence and measure performance - Participate in creating content for our social media...
-
Retargeting Manager
1 week ago
مدينة نصر, Egypt Wego Full time**About Wego**: Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences for our users worldwide. **Job Overview**: We are seeking a highly motivated and results-driven **Retargeting Manager** to join our dynamic Performance Marketing team. In this role, you will be responsible for developing,...
-
Content Creator
1 week ago
مدينة نصر, Egypt Marketeers Research Full time**What Do We Do At Marketeers**: **Data Analytics**: **Automation and R&D**: - Our Automation and R&D team develop and optimize all our AI and statistical methods and models for our Data Analysis team to ensure that the efficiency and effectiveness of our tools always run as fast and as accurately as possible. Join an inventive team that’s always...
-
Senior Performance Max Campaigns Executive
1 week ago
مدينة نصر, Egypt Wego Full time**About Wego**: Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences for our users worldwide. **Job Overview**: We are seeking a highly skilled and results-driven **Senior Performance Max Campaigns Executive** to join our Performance Marketing team at Wego, a leading travel website/app. In...
-
Senior Google Hotels Ads Executive
1 week ago
مدينة نصر, Egypt Wego Full time**About Wego**: Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences for our users worldwide. **Job Overview**: We are seeking a highly skilled and results-driven **Senior Google Hotel Ads Executive** to join our Performance Marketing team at Wego, a leading travel website/app. In this...
-
Senior Security Architect
3 weeks ago
مدينة نصر, Egypt Advansys Full time**Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...
-
Continuous Improvement
2 weeks ago
مدينة العاشر من رمضان, Egypt ALPLA TABA for Plastics S.A.E. Full time**What you will enjoy doing**: - Lead and facilitate continuous improvement projects using methodologies such as Lean, Six Sigma, or other relevant frameworks. - Identify opportunities for improvement by analyzing existing processes, data, and feedback from stakeholders. - Develop and implement improvement plans, including timelines, resources, and metrics...
-
Marketing Specialist
2 weeks ago
مدينة نصر, Egypt STS Egypt Full time**Join Our IT Company as a Marketing Specialist** **Requirements**: - Demonstrated experience in digital marketing, particularly with Google Analytics, Facebook, and Instagram. - Strong analytical skills with the ability to interpret data and make informed decisions. - Exceptional written and verbal communication abilities. - Creative thinker with the...