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IT Help Specialist

1 month ago

مصر, Egypt Interact Technology Solutions Full time

Provide the 1st level of support within the service level agreement.
- Troubleshoots hardware, software, peripheral, and operating system performance issues.
- Insure timely resolution of all first level problems.
- Provide technical support during downtime.
- Adds and configures new workstations, sets up user accounts and install system-wide software.
- Maintain the security measures.
- Perform system monitoring and analysis, perform tuning and troubleshooting for hardware, software, and networks.
- Upgrades system by conferring with vendors and service providers; developing, testing, evaluating, and installing enhancements.
- Responsible of the effective restoration of service during critical fault situations

Application Question(s):

- What is your expected salary