Customer Solutions Coordinator vois
6 months ago
**Role Purpose**:
Planning and Technical Implementation of Enterprise Fixed Net projects.
**Key Accountabilities and Decision Ownership**:
- Structured and organized way of thinking
- Quick learner
- Strong flexibility to work overtime and come during weekends if there is any workload received
- Teamwork and sharing best practices within the team to increase the learning curve
- Customer-oriented to realize the huge critical impact on one mistake for one business customer
- independent and autonomous execution of tasks
- High concentration.
- Contacting client (service manager in VF Spain), End Users (Customers) and Technicians by phone.
- Handling the agreed process of fixed net.
- Accepting the order from RTM team
- Checking all the scanned attached PDFs (signed contract by the customer, mail thread between the customer and the sales).
- Comparing the attached PDFs with the entered data in the system, assigned SPOC for the customer
- Verifies all technical and non-technical data (company name, line type, bandwidth, and customer’s address, location of the server room and location of Telecom plugs).
- Sending the welcome letter (automatically generated mail by the system includes the product’s name and related data).
- Order needed lines type (Coaxial cable, Twisted Pair, Fibre-Optic Cable) is from Telefónica or Ono depending on the access that the customer requested (SDSL, ADSL ,VDSL, Ethernet, etc. ).
- Checking if the customer has already existing lines and /or does not need new lines.
- Contacting Telefónica or Ono for line ordering.
- LLM (Leased Line Management) checks the issued order and verifies the data of the assigned SPOC for the installation and sends the order to the provider.
- Creating a configuration ticket to the engineering team
- Requesting the needed hardware type (router and modem) from the shipping vendor in Spain.
- Documenting team, the topology of the customer through Vodafone network and infrastructure in Spain including the location of the customer.
- Receiving a technician for the final activation of the hardware on the customer’s side.
- Sending a ticket with all the needed activation data to the engineering team.
Closing the order and activates the billing for the customer.
**Core Competencies, Knowledge and Experience**:
- Network | CCNA Basics:
- Knowledge of all different line types (cupper, Cable etc.)
- Knowledge of all types of hardware (routers, modems, switches etc.)
- Full knowledge of all access types (SDSL, ADSL, VDSL, Ethernet, etc.).
- Project Management Skills
- Agile & Scrum Fundamentals
- ITIL Fundamentals
- Digitalization & Automation Knowledge (Power Apps, Power Automate, Java & Ui-Path)
- Able to handle complex Spanish conversation
- Spain Language Skill C1 (accent free)
- Excellent typing skills
- Very good understanding of numbers
- MS Office (Outlook, Word, Excel, Access)
- Basic commercial knowledge is desirable
- Ability to travel at any time upon BCP or training need + working in shifts.
**Must Have Technical / Professional Qualifications**:
Perfect handling and Monitoring of Technical systems
Metasolv
Abalon
AMDOCS
Inventario NIU
NEMO
SGO
Cuenta de Correo Corporativa para Factory
**#_VOIS #movewithus**:
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