Customer Solutions Coordinator vois

6 months ago


مصر, Egypt Vodafone Full time

**Role Purpose**:
Planning and Technical Implementation of Enterprise Fixed Net projects.

**Key Accountabilities and Decision Ownership**:

- Structured and organized way of thinking
- Quick learner
- Strong flexibility to work overtime and come during weekends if there is any workload received
- Teamwork and sharing best practices within the team to increase the learning curve
- Customer-oriented to realize the huge critical impact on one mistake for one business customer
- independent and autonomous execution of tasks
- High concentration.
- Contacting client (service manager in VF Spain), End Users (Customers) and Technicians by phone.
- Handling the agreed process of fixed net.
- Accepting the order from RTM team
- Checking all the scanned attached PDFs (signed contract by the customer, mail thread between the customer and the sales).
- Comparing the attached PDFs with the entered data in the system, assigned SPOC for the customer
- Verifies all technical and non-technical data (company name, line type, bandwidth, and customer’s address, location of the server room and location of Telecom plugs).
- Sending the welcome letter (automatically generated mail by the system includes the product’s name and related data).
- Order needed lines type (Coaxial cable, Twisted Pair, Fibre-Optic Cable) is from Telefónica or Ono depending on the access that the customer requested (SDSL, ADSL ,VDSL, Ethernet, etc. ).
- Checking if the customer has already existing lines and /or does not need new lines.
- Contacting Telefónica or Ono for line ordering.
- LLM (Leased Line Management) checks the issued order and verifies the data of the assigned SPOC for the installation and sends the order to the provider.
- Creating a configuration ticket to the engineering team
- Requesting the needed hardware type (router and modem) from the shipping vendor in Spain.
- Documenting team, the topology of the customer through Vodafone network and infrastructure in Spain including the location of the customer.
- Receiving a technician for the final activation of the hardware on the customer’s side.
- Sending a ticket with all the needed activation data to the engineering team.

Closing the order and activates the billing for the customer.

**Core Competencies, Knowledge and Experience**:

- Network | CCNA Basics:

- Knowledge of all different line types (cupper, Cable etc.)
- Knowledge of all types of hardware (routers, modems, switches etc.)
- Full knowledge of all access types (SDSL, ADSL, VDSL, Ethernet, etc.).
- Project Management Skills
- Agile & Scrum Fundamentals
- ITIL Fundamentals
- Digitalization & Automation Knowledge (Power Apps, Power Automate, Java & Ui-Path)
- Able to handle complex Spanish conversation
- Spain Language Skill C1 (accent free)
- Excellent typing skills
- Very good understanding of numbers
- MS Office (Outlook, Word, Excel, Access)
- Basic commercial knowledge is desirable
- Ability to travel at any time upon BCP or training need + working in shifts.

**Must Have Technical / Professional Qualifications**:
Perfect handling and Monitoring of Technical systems
Metasolv
Abalon
AMDOCS
Inventario NIU
NEMO
SGO
Cuenta de Correo Corporativa para Factory

**#_VOIS #movewithus**:



  • مصر, Egypt Vodafone Full time

    **Role Purpose**: In the role you will support the Vodafone Head of NSE-VOIS. The role requires relationship building across both the NSE _VOIS team and with other PAs across _VOIS and Group functions. You will be responsible for the efficient running of the Head time, manage requests for time or deliverables and organizing events, meetings and managing the...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: The Projects & Programmes team within Vodafone Business Technology Solutions deliver services and solutions to our Enterprise customers. The PMO Coordinator aligns to a customer facing project or programme, peering with their counterpart within the customer’s organisation. Alternatively, you may be aligned to the Central Delivery...

  • Solution Expert

    6 months ago


    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Solution Expert for one of our partners, a very well-known company. **Job Summary**: The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including...

  • Solution Expert

    6 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Planning and Technical Implementation of Enterprise Fixed Services projects. **Key accountabilities and decision ownership**: - Structured and organized way of thinking - Quick learner - Strong flexibility to work overtime and come during weekends if there is an ad hoc workload received - Teamwork and sharing best practices within the...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Provides VOIS Egypt the best implementation of labor law, social insurance, HR policies, and Discipline management adhering to labor law and regulatory rules and regulations, managing all administration and coordination related to employee’s archiving system. **Key accountabilities and decision ownership**: Employee Relations: - Keeps...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Planning and Technical Implementation of Enterprise Fixed Net customer technical solutions ( IT & Network ). **Who you are**: - Uses best practice knowledge to challenge decision making in order to drive the most effective outcomes, in alignment with strategic direction; - Supports the team to deliver activities related, but not limited...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: **Key accountabilities and decision ownership**: - Acts as a first point of contact with Enterprise executives and business owners in Spain to support technicalities, orders fulfillment & service onboarding. - This function is working on onboarding VF ES customers through order fulfillment of acquisition, Renewals, Bandwidth change,...


  • مصر, Egypt Zoetis Full time

    **Position Summary**: The Customer Service Coordinator (Contingent Worker) is a key contributor to the overall success of the of the MER affiliate working in close collaboration with the commercial business unit leaders to ensure products are delivered on time to our customers. The Customer Service Coordinator should be customer obsessed and has a hands-on...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: In charge of transitioning of new customers and solutions into business as usual. To manage tailor-cut implementation models and solutions in an efficient manner, taking part in shaping them. To manage billing services for VGE’s largest customers. To be involved in activities as onboarding of new customers and solutions into BAU. **Key...

  • Mep O&m Engineer

    6 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: The role holder is accountable for Operation and Maintenance activities for the assigned building\buildings, for the electrical, mechanical and civil works in addition to the followings: - Handle all related operation & maintenance activities in the assigned building\buildings. - Follow-up on managed service company works in the assigned...

  • Coordinator

    6 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Coordinator

    7 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Vodafone Full time

    **Role Profile**: - Billing helpdesk specialist are primarily responsible for addressing customer complaints, concerns and questions related to the billing of products and services. Usually process requests related to the payments of bills, billing schedules, payment methods and any other billing related concerns in a timely manner to minimize the adverse...


  • مصر, Egypt NAOS Solutions Full time

    **Responsibilities**: - Provide accurate, valid, and complete information using the right tools and methods. - Resolve customer complaints and provide appropriate solutions and alternatives within the time limits. - Follow up to ensure resolution. - Maintain records of customer interactions, process customer accounts, and file documents. - Communicate and...


  • مصر, Egypt NAOS Solutions Full time

    **Responsibilities**: - Provide accurate, valid, and complete information using the right tools and methods. - Resolve customer complaints and provide appropriate solutions and alternatives within the time limits. - Follow up to ensure resolution. - Maintain records of customer interactions, process customer accounts, and file documents. - Communicate and...


  • مصر, Egypt NAOS Solutions Full time

    **Responsibilities**: - Provide accurate, valid, and complete information using the appropriate methods and tools. - Resolve customer complaints and provide suitable solutions and alternatives within the established time limits. - Follow up to ensure resolution and customer satisfaction. - Maintain detailed records of customer interactions, process customer...


  • مصر, Egypt Ocean Network Express Full time

    **Job Purpose & Primary Job Responsibilities** As Import Customer Service Coordinator are responsible for the overall execution of service tasks, ensuring high quality customer service by delivering on agreed targets and objectives. In cooperation with the Customer Care team and supported by ONE's growing range of customer self-service tools you contribute...


  • مصر, Egypt Ocean Network Express Full time

    **Job Purpose & Primary Job Responsibilities** As Export Customer Service Coordinator are responsible for providing frontline responses to queries from our clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. - Provide efficient solutions and initiate proper alternate options for resolving the...

  • Solution Center Lead

    7 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...