Business Support Associate

Fortegard is a boutique consulting firm dedicated to delivering tailored solutions in business process management, change management, succession planning, staffing, and digitalization. We are looking for a dynamic Junior Sales Associate to join our team and help us expand our client base. As a Junior Sales Associate, you will play a key role in supporting...

**Votre rôle**: - Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS. - Collaborating with cross-functional teams to escalate and resolve complex technical issues. - Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency. - Contributing to the development of knowledge...

**Votre rôle**: Benelux ESM Mission / role purpose Primary mission is to provide Level 2 support to the LDM team & LDM team manager, interfacing with ODM/BDM/Account/PM teams in order to drive and continuously improve the delivery performance of country terminating orders. The Exception Support Manager (ESM) will work in direct association with (and in...

**HOW MIGHT YOU DEFY IMAGINATION?** Are you ready for a unique career opportunity that bridges continents? Join our dynamic team, where you will be based in **Cairo, Egypt** and will play a crucial role in our vibrant international community at **Amgen Capability Center in Lisbon, Portugal (ACCP)**. At ACCP, diversity is not just a buzzword - it's our...

Job Title: Associate - Business Research (Data & Operations) **Responsibilities**: Conducting web research on commercial entities through open public domain search Maintains operations by following policies and procedures; reporting needed changes Initiate outbound calls through telephonic interviews for sourcing information Source company data from...

**Votre rôle**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...

**Votre rôle**: The **International Presales Enablement (IPSE)** plays a key role in providing solution design & validation support to presales & consulting teams across the regions and territories within International Zone and is looking after Global Presales Practice for all International Presales professionals. The **Presales Solution Design Support...

**Position**:Business Monitoring associate** **Position Purpose**: The purpose of this role is to assist the Business Monitoring Team in order to achieve objectives on a daily basis. The jobholder is required to help in daily tasks, according to project deadlines, with clear attention to detail and strict quality expectations. **Duties and...

**Votre rôle**: - Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution- - Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers- - Serve as the primary point of...

**Votre rôle**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**PURPOSE OF ROLE** A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an associate delivery operations...

**Votre rôle**: Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all...

**Votre rôle**: To provide support through the Service Excellence Process to GDO Customers: 1- Processing Customers calls/inquiries. 2- Incident Management. 3- Change Management. 4- Ensuring a professional and consistent delivery of quality services to our customers. 5- Will act as a professional first point of contact for the customer. 6- Accurately log...

**Votre rôle**: Role Purpose: knowledge retention (technical and customer) and enhancement in the team Act as the point of reference and mentor for the team Share experience and knowledge within the team Provide day-to-day guidance and coaching Guide the newcomers through their induction phase Technical knowledge and overall skills enhancement Create,...

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**AP Posting Associate** **POSITION SNAPSHOT** **Company: Nestlé Business Services Location: Cairo, Egypt. Department: Source to Pay **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...

**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**Votre rôle**: The responsibilities will include but not limited to: - Provide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point. - To coordinate directly with the vendors when needed to achieve fault resolution within SLA definitions. - To coordinate with the engineering team on the validation of...