Call Center Team Leader

Scope: **Responsibilities**: - Manages the call center team's real-time view system (Cisco). - Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis. - Monitors the call center process, investigates system faults in real time or in the past, and escalates as appropriate. -...

job Responsibilities: - Audit all departments especially sales, C.S, and Translation transactions. - Issuing Q.A guidelines. - Monitor inbound & Outbound calls and evaluate agent’s performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Design...

Requirements: Bachelor Degree. Desirable Experience - 2 to 3 years of experience in BPO / Call Center. B1/B2 English Ability to drive sales through motivation and lead by example. Analytical and problem-solving skills Business perspective while making decisions Excellent interpersonal skills Work Location : Abbasia Ability to Commute: - Cairo...

**Job Description**: - Manages the call center team's; real-time view system (Cisco). - Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis. - Monitors the call center process, investigates system faults in real-time orthe pastand escalates as appropriate. - Monitors the...

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

**Purpose of the Job**: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. **Responsibilities**: - Act as a first line of contact for Contact Center Executives’ issues or and/or concerns related to customers’ process and escalations. - Handle high level complaints and/or VIP customers’ requests...

About the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...

**Our client is a one of leading companies in the field of Retail and Consumer Finance in Egypt** **Location: Heliopolis** **Industry: Retail and Consumer Finance** We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is...

REI Call Center is hiring marketing assistants to join our team. Job responsibilities: - Gathering data on campaign success, often through collecting audience feedback - Create detailed and visually appealing graphs and present them to business decision-makers - Assisting with the setup, facilitation, and completion of marketing events - Overseeing the...

We are looking for a full-time friendly Restaurant Call Center Agent. Someone who has the ability to learn quickly, communicate with customers, coordinate with team members and is efficient at multitasking. Bilingual with a stable fast internet connection, a working laptop and quiet environment is a must. The work will be mainly to receive orders for...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team Leader, Operations (DE,FR,EN) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...

BabelMarts is hiring now "Call Center Agents" Job Qualifications: - Experience 1 - 3 years in a call center or customer service environment - Strong phone and verbal communication skills along with active listening. - Good data entry and typing skills. Account: Arabic

**Responsibilities**: - Overseeing, coaching, and guiding a team of offshore call center agents, ensuring their adherence to dispatching protocols. - Establishing performance goals and objectives for both the team and individual agents, focusing on efficient task dispatching. - Monitoring and analyzing team performance metrics, identifying areas for...

Are you passionate about delivering exceptional customer service? We're is seeking enthusiastic individuals to join our team as Call Center Representatives. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless...

Call center شباب وبنات (نقبل طلاب) براتب 4500ج (تارجت) مواعيد العمل 6 ساعات الإجازة يومين في الاسبوع اختياري إمكانية العمل من المنزل السن من 17 الي 40 سنة نوع الوظيفة: دائم الراتب: E£4,000.00 - E£4,500.00 لكل شهر

A well-known bank is hiring Call Center Agents to Start Immediately Details: - Male Call Center Agent is needed. - Cairo residents - V.good English language - Max A-ge 28 - Gross salary 4100 - Social and medical insurance - Rotational shifts & days off - Location, Nasr City **Salary**: E£3,650.00 per month Ability to commute/relocate: - Nasr City:...

**Your opportunity to join the Banking sector** One of the most popular **Banks** in Egypt is hiring Call Center Agents. **Requirements**: - Graduates from governmental universities. - 0-3 years experience in call center - Cairo & Giza resendients. Details: - Fresh graduates:4.7k+1k kpis. - Experience 1year:5.7k+1k kpis. - VIP customers:6.2k +1k kpis. -...

مطلوب موظفين Call center شباب وبنات بمؤاهل وبدون مؤاهل ونقبل الطلبه الراتب 5500ثابت ⁦⁩ السن من45:18 ⁦ ⁦ ⁦⁦⁦⁦ عدد ساعات العمل ٦ساعات استلام العمل في نفس اليوم العدد محدووود للأستفسار والتواصل خاص...

Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo

About the job Call Center Representative - Assiut **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize...