Customer Service
5 months ago
مطلوب مسئولة خدمة عملاء / **Customer service** للتعيين الفورى بشركة **Technomasr Software House**
**مسئوليات الوظيفة**:
- الرد على استفسارات العملاء بطريقة دقيقة وفي الوقت المناسب ، عبر الهاتف أو البريد الإلكترونى.
- مراقبة شكاوى العملاء على وسائل التواصل الاجتماعي والتواصل لتقديم المساعدة.
- تحديد احتياجات العملاء ومساعدتهم على استخدام ميزات محددة وحل المشاكل بنجاح بما يضمن رضي العملاء.
- إمداد العميل بكافة المعلومات التي يحتاج إليها حول المنتجات والخدمات ، والرد على جميع أسئلته واستفساراته والتفاعل معه بشكل إيجابي.
- تنفيذ السياسات خدمة العملاء وكتابة تقارير بالإنجازات اليومية طبقاً للتعليمات الخاصة بخدمة العملاء والمعتمدة من إدارة الشركة.
- التحليل والإبلاغ عن أعطال المنتجات والخدمات (على سبيل المثال ، عن طريق إختبار سيناريوهات مختلفة أو التجريب كسمتخدم).
- تحديث قواعد البيانات الداخلية الخاصة بنا بمعلومات حول المشكلات الفنية والمناقشات المفيدة مع العملاء.
- جمع آراء العملاء ومشاركتها مع فرق المنتجات والمبيعات والتسويق.
- مشاركة طلبات الميزات والحلول الفعالة مع أعضاء الفريق.
- المتابعة مع العملاء للتأكد من حل مشكلاتهم الفنية.
- جذب المزيد من العملاء الجدد والعملاء المحتملين والدائمين.
- إدارة الوقت وتخصيص مدة مناسبة لكل عميل حسب احتياجاته ومتطلباته.
- تقديم خدمة ذات جودة عالية تلبي كافة احتياجات العملاء وتعزز من مستوى رضاهم.
- الحفاظ علي الاسلوب الايجابي في التعامل مع العملاء والإحترافيه في حل مشاكلهم
- الاتصال بالعملاء بشكل دوري وفقا لخطة مدروسة تضمن دورية الاتصال بالعملاء وترتيب الاهمية حسب حجم العملاء ومعدلات البيع لهم.
**المهارات الشخصيه والوظيفيه**:
- اللباقه في التعامل مع فريق العمل والعملاء
- القدره علي ضبط النفس اثناء التعامل والتواصل مع العملاء.
- مهارات التوثيق وتسجيل البيانات يوميآ.
- مهارات الرد علي الهاتف بطريقه احترافيه.
- مهارات التفاوض والإقناع.
- مهارات التعاون مع فريق العمل.
- مقابلة العملاء أو الرد على الهاتف الخاص بالشركة.
- القدرة علي الابتكار والتخطيط ورفع مستوى الاداء.
**شروط الوظيفة**:
- إناث فقط.
- خبرة لا تقل عن سنة فى مجال خدمة العملاء.
- مستوى اللغة الإنجليزية : جيد.
- من ساكني مدينه المنصورة او أجوارها.
**مميزات الوظيفة**:
- راتب مجزي (يحدد حسب الخبرة).
- ساعات العمل: 8 ساعات.
- العمل من مقر الشركة ( دوام كامل ).
- العمل مع فريق عمل مميز.
او على واتس على رقم**:01097225751**
Ability to Commute:
- المنصورة (required)
Ability to Relocate:
- المنصورة: Relocate before starting work (required)
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