Implementation Engineer
5 months ago
Details
Required Experience 4
Department R&D
Career Level
Position Location maadi
**Skills**:
- Networks
Requirements and responsibilities
Implementation Engineer
**Requirements and responsibilities**:
Implementation engineer will own end to end customer communication for customer deployments and support requests, liaise with resolving teams and maintain delivering requests within SLAs. I&S engineers will provide support to all Ciena innovation products and ensure customers requested are fulfilled in timely manner with the required quality. Responsibilities: Work under Ciena Project manager directions and provide timely updates to the customer and relevant stakeholders Manage customer deployments activities and liaise with concerned development teams to get work done Administrate user access requests Triage customer and end user tickets and transfer tickets to the right development team. Follow up with development teams on raised issues until resolution Manage customer and end users communication and keep them up to date with progress Provide weekly reporting on tickets and deployments activities to the program manager
Docker
Bash scripting
Python skills
Databases skills
Working on monitoring tools (fault ,performance, assets management )
CCNA
CCNP
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