Branch Operations Head
7 months ago
**_Monitors all related transactions and follows up on the control reports to ensure adherence to policies and procedures._**
- **_Validates and signs various requests and transactions according to the authority matrix._**
- **_Ensures all audit notes are fully adhered to and closed in due time and that no recurrence exist in future._**
- **_Ensures high level of customer service including the review of complaints related to operations area and resolves such to maintain the highest level of customer satisfaction_**
- **_Monitors, carries out and hands over custody items and keys between employees in accordance to custodian matrix and related policies and procedures._**
- **_Manages and ensures functionality of security and controls systems in branch and follows up on its periodic maintenance and as necessary._**
- **_Manages subordinates' personnel related issues and provides performance improvement opportunities aligned with work requirements._**
- **_Handles all branch operational issues related to IT, Compliance and Centralization._**
- **_Approves identified branch cash needs._**
- **_Spots any potential selling opportunity and refers it to concerned parties._**
- **_In his/her capacity as the Branch Compliance Officer/Coordinator, will be responsible for the following:_**
- **_To support Compliance Function in the daily monitoring of Compliance with all the applicable (policies and procedures laws and regulations);_**
- **_Managing the Compliance Risk at branch level and to report any issues related to Compliance scope (regulatory / AML)._**
- **_Ensure the Branch is fully compliant with all the governing applicable laws, regulations, policies & procedures, standards & review relevant transactions including but not limited to (FCY transactions/Internal Transfers/Bank Drafts...etc., FCY cash deposits/ withdrawals, FATCA related Accounts & any other assigned tasks according to compliance circulations following the required standards & quality) & report any issues to the Compliance Function_**
- **_Undertakes all the responsibilities assigned to the Branch Compliance Officer/Coordinator as per the Bank AML/CFT Policy & relevant procedures which includes but not limited to (reviewing account opening & KYC update documents and process, review FCY transactions over the counter by non-bank clients (any amount), review AML reports/alerts & monitor customer accounts, reporting any suspicious transactions or behaviors (SARs & STRs) to the MLRO, record keeping, & any other assigned tasks according to compliance circulations following the required standards & quality)_**
- **_Undertakes all the responsibilities designated to the Branch Compliance Officer/Coordinator as per the Bank approved policies and procedures (Manuals) and Compliance Circulations;_**
- **_Monitor & ensure that appropriate remedial action is taken regarding any compliance issues or observations included within the scope of compliance desk monitoring or within the onsite monitoring reports._**
- **_Timely & sufficient responses to compliance inquiries & requests._**
- **_Responsible for increasing the awareness of all the branch staff regarding the laws, regulations, the internal policies and procedures._
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Head of Operations
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Payroll Acquisitions Head
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Retail Branch Manager
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Operational Branch Controllership Analyst
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Head of Operations
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Sales & Marketing Head
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Head of Projects
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Head of Operations
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Sales and Service Officer
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Accountant / Assistant Gopa Infra Branch Office
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Head of Regulatory
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Sales and Services Officer
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Human Resources Operation Manager
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Head of Business Operations
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Head of Technology Services
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