Client Delivery Manager for Ecs Emea South

1 week ago


مصر, Egypt SAP Full time

**What we offer**

We are looking for a Client Delivery Manager for ECS EMEA SOUTH.

**Responsibilities**
- Owns, develops and supports growth of the client relationship for SAP ECS and acts as the voice of the client within SAP
- Escalation point for all issue with regards to ECS engagement and actively drives the Drives Digital Transformation Success agenda to ensure S4/HANA Adoption
- Coordinate services with HEC CoE, Service Delivery, Design & Architecture, Portfolio Team and external stakeholders and monitoring of delivery
- Conduct regular service review meetings with client, SLA Management and Reporting, Service Reviews (Operational, Financial)
- Change request management in the client lifecycle, Identify / manage roll-in request for new services
- Contract compliance and Risk management (project and business risks)
- Relationship management incl. customer communication (communication plan, support plan, onboarding activities and customer and internal escalation management
**Requirements**:

- Min 5 years professional experience in customer facing role eg Consulting / Support
- High proficiency in English and Arabic. Any additional languages are considered a nice to have
- Well-developed analytical and structuring skills
- Cloud architecture and IT technical infrastructure know-how
- IT Service Management, SAP Basis and SAP Application knowledge
- Strong understanding of escalation handling, de-escalation processes
- High competency in multi-tasking and ability to manage multiple engagements in parallel
**We are willing to support a learning curve on**
- Any Cloud certifications (Azure - AWS - others)
**About the team**

Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS).
The Client Delivery Manager (CDM) is the primary SAP ECS contact for the client and assumes end-2-end accountability of the engagement.

**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:320741 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |



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