Technical Customer Success Engineer

**Role**: **Responsibilities**: - Lead discovery sessions with customers to assess and analyze inefficiencies in existing mobile app tooling, processes, and operations. - Answer and triage technical questions as a customer’s primary technical point of contact. - Lead technical onboarding and continued conversations to influence and improve product...

Description **Role**: **Responsibilities**: Lead discovery sessions with customers to assess and analyze inefficiencies in existing mobile app tooling, processes, and operations. Answer and triage technical questions as a customer’s primary technical point of contact. Lead technical onboarding and continued conversations to influence and improve product...

We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...

We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...

Details Required Experience 3 Department R&D Career Level Position Location Cairo / Alexandria **Skills**: - C# Sql server Jira Windows Research Skills Analytical Skills XML Communication Problem Solving Negotiation Web API English troubleshooting Technical Support customer service Excellent English Trainer API DevOps IQ Team Work Word MS...

We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...

**IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...

The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...

Details Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...

Customer Success Services - Principal Technical Account Manager (Egypt)-230003XD **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Role Purpose: To successfully manage the delivery of customer engagements according to the contractual details. Develop and manage the Oracle Support...

**The Elevator Pitch: Why will you enjoy this new opportunity?** Does leading a regional team of world class technical customer success managers make your spine tingle? Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already have experience...

**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

Cairo - 6+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek to...

Cairo - 1 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** Roles & Responsibilities - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek...

**About Zeal** We are an innovative London-born, Cairo-based startup backed by global strategic investors to empower brands to unlock the full potential of their customers by leveraging transactional data. We provide our merchants with world-class data, analytics & tools to better understand their customers and unlock the full potential of any new or...

**Job Purpose**: Reporting to the Head of Security CoE (Center of Excellence) in Egypt MSC. - As a Customer Success Program Manager, you will lead, support, and work closely with cross-functional teams across Security and other service/technology domains (Connectivity, SDWAN, and Cloud) to successfully deliver technology-enabled transformation programs and...

**Your Career**: **Your Impact**: - Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. -...

**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

**Job Purpose** Responsible for building and maintaining a strong relationship with our customers. **Responsibilities**: - Create the technical onboarding flow for new customers - Growth of customers: upselling - Build strong customer relationships, especially with key customer stakeholders - Work on retaining the customers you are accountable for -...

**About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...