Senior Training Manager
7 months ago
Fluent in speaking and writing in both Arabic and English
- Undergraduate degree
- 6+ years of Customer Service experience (contact centre operations)
- Customer or people experience design and/or management
- 6+ years of Training experience in an adult learning environment
- Knowledge of adult learning and training practices
- Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive)
- Program Management experience.
- Proven ability to work with cross-functional teams
At Amazon Middle East Customer Service (MECS), learning experience for associates is our commitment to provide a strong start and a path to success for our new joiners. In this role, you will be responsible for the design, delivery, and performance of the training journey for all frontline new joiners.
In this role, you will work backwards from employee experience, collaborating with global and regional stakeholders to accurately translate Amazon’s mission to be ‘Earth’s Best Employer’ to the MECS training journey.
You will work closely with regional teams across Recruitment, Human Resources, Instructional Design, Program teams, Capacity Planning, and Site Operations. Global team collaboration will be a key part of your role to identify and bring in latest innovations and practices. You will establish strong relationships with key process owners to continuously monitor and optimize the training experience. You will lead the team that schedules, coordinates, and delivers training and continuous learning.
Key job responsibilities
- Single-threaded leader: transform strategy into results by taking responsibility for the performance and success of onboarding and continuous learning journey of Customer Service Associates.
- Performance management: Measure, monitor and report onboarding and training performance, adding relevant KPIs or OKRs to improve business insight.
- Partner and collaborator: Be a reliable, trusted partner and collaborator with relevant stakeholders to review and continuously optimize the touchpoints across the training journey.
- Continuous improvement: Lead continuous improvement programs by collaborating with respective process owners across the training journey to implement improvements.
- Training and Instructional Design delivery: conduct ongoing needs analysis, planning, and oversee training programs/projects execution (including new site launches, outsource partner launches, and new marketplace launches). Scope includes new joiner training and ongoing training for tenured site operations employees.
- Team leader: people manager to team of training and Instruction Design specialists. Manage performance, coach, and ensuring specialists have the tools and support to build their skills and experience.
Cairo, EGY
- HR or people experience background
- Experience developing training material, job aids and online tutorials
- Proficiency with data analysis
- People management experience
-
Quality and Training Senior Specialist
3 days ago
مصر, Egypt LXT Full timeLXT is an emerging leader in the provision and enhancement of AI training data to power intelligent technology for global organizations, including the largest technology companies in the world. We are seeking an Operational Excellence Senior Specialist.. **Roles & Responsibilities**: - Hire all necessary freelancing Reviewers for each language and\or...
-
Training Manager
7 months ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24042034 **Job Category** Human Resources **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Helps drive company values and philosophy and ensures all...
-
Training Manager
8 months ago
مصر, Egypt Hilton Full timeTraining Manager A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. **What will I be doing?** As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through...
-
Training Manager
9 months ago
مصر, Egypt Staff Arabia Full time**Excellent Managerial Vacancy / Retail in KSA** Our Client, a joint venture retail company distributing Swatch watches in the Kingdom of Saudi Arabia, is looking for the following position: **Training Manager** - Heading training department of company.
-
Training Manager, Training
9 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeFluent in speaking and writing in both Arabic and English - Undergraduate degree - Customer service experience (contact centre operations) - Customer or people experience design and/or management - Training experience in an adult learning environment - Knowledge of adult learning and training practices - Excellent written and oral communication skills...
-
Training Manager
7 months ago
مصر, Egypt Staff Arabia Full timeAn international chain of Restaurants specialized in Fast Food based in Saudi Arabia is currently hiring the following position: - **Training Manager** - Job Requirements:_ - Minimum 4 years in relevant position in an international food companies - Very good command of English - Age: not more than 40 years old
-
Training & Quality Manager - Assistant Manager
6 months ago
مصر, Egypt Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Training Department Lead
5 days ago
مصر, Egypt tlscontact.com Full timeTLScontact is looking for an experienced Training Department Lead to drive the Training as a key contributor of the core TLS business. Clients are from the public sector: ministries, consulates and Embassies and services are delivered worldwide. **Role and Responsibilities**: - Use performance reviews and skills gap analyses to identify training needs per...
-
Asst. Training Manager
7 months ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24013807 **Job Category** Human Resources **Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists with identifying and addressing employee and organizational...
-
Training and Quality Manager
7 months ago
مصر, Egypt IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Associate Manager
2 days ago
مصر, Egypt Sutherland Full timeJob Description Sutherland is seeking a reliable and organized person to join us as an Associate Manager - Training. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to:...
-
Training & Events Manager
2 days ago
مصر, Egypt The Palladium Group (HQ) Full timePrimary Duties and Responsibilities: The Training & Events Manager will be responsible for coordinating and overseeing the implementation of programmatic training and events. S/he will ensure that training and events are implemented effectively and on time and in close coordination with technical teams. TASKS Coordinate annual Training/Events plan for all...
-
Training & Quality Manager
6 months ago
مصر, Egypt TTEC Full timeTraining & Quality Manager Training and Quality Manager - Cairo Bringing smiles is what we do at TTECfor you and the customer. As a Training and Quality Manager working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...
-
Assistant Training Manager
6 months ago
مصر, Egypt RIXOS Full timeDUTIES AND RESPONSIBILITIES - Develops and maintains the hotel’s training library and coordinates acquisitions. - Analyses training needs in the hotel and prioritise such needs for the Training Manager to review. - Develops annual hotel training plans and prepare monthly reports to the Training Manager. - Consult with the Training Manager for the...
-
Specialist, Knowledge Management
6 months ago
مصر, Egypt Mrsool Full time**Job Summary**: As a Knowledge Management & Training Specialist at MRSOOL, you will be responsible for developing and implementing knowledge management strategies, processes, and training programs to enhance organizational learning and performance. This role will require you to work closely with KSA teams (60% of the job) as well as Egypt team (40% of the...
-
Training & Quality Manager
7 months ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**:English Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...
-
Retail Management and Training Professional
7 months ago
مصر, Egypt Samsung Electronics Full timePosition Summary 1. Set strategy and guideline for field force management and lead to implement those strategies and guideline in accordance with the local situation. 2. Develop contents that field force can use for sales and promotion to enhance sales success rate. 3. Plan and execute training for sales field forces to enhance the sales capability. Role...
-
Training Coordinator
5 days ago
مصر, Egypt tlscontact.com Full timeTLScontact is looking for an experienced Training Coordinator to act as a key contributor of the core TLS business. Clients are from the public sector: ministries, consulates and Embassies and services are delivered worldwide. Training Coordinator responsibilities include communicating with managers to identify training needs and mapping out development...
-
Training Coordinator
8 months ago
مصر, Egypt Hilton Full timeTraining Coordinator A Training Coordinator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Coordinator, you are responsible for identifying and providing...
-
Training Coordinator
9 months ago
مصر, Egypt Hilton Full timeTraining Coordinator A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Officer, you are responsible for identifying and providing...