Senior Sales Manager
7 months ago
**Company Description** Our Vision, we make moments**
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description** The Role**
- Under the general guidance and supervision of the Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
- To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners of MH&R and the hotel.
- Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
- Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity
- Provide service that is sincere, warm and enthusiastic, ensuring guests’ & colleague’s satisfaction at all times.
- Take time to familiarise yourself with all guests and colleagues, and be committed to service excellence.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintains professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs
**Key Deliverables and Responsibilities**
**Planning & Organizing**:
- As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and hosts Fam trips
- Responsible for post - Fam Group follow up such as sending Thank You Letter and developing potential clients database for future business opportunities
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.
- Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
- Attends all pre and post - MICE, as required, arranged by the Event’s Management Department
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.
**Operations**:
- Maintains a sales call pattern averaging 25 calls a week.
- Minimum two accounts entertainment per week.
- Establishes and maintains histories on every account with his/her market segments.
- Attend the daily Departmental Sales briefing and debriefing.
- Attend weekly review, with all feedback and planned calls and entertainment of the following week.
- Submit weekly sales activity report to the Director of Sales and Marketing on the leisure segment.
- Develops Prospects Accounts, and implement a Sales Action Plan for each account.
- Attends at the start of functions related to accounts handled.
- Seeks
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