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Trainer - Bpo Industry

4 weeks ago

مصر, Egypt Dyninno Full time

**Responsibilities**:

- Organize and conduct training sessions for new recruits by delivering the training content provided as per company’s standards.
- Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
- Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement. and providing coaching plan to employees.
- Work closely with the Training supervisor in order to organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
- Produce training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
- Work closely with training Supervisor to streamline the workflow of training department

**Requirements**:

- Fluent English Speaker.
- Experience in Sales/Customer Service BPO.
- Experience with GDS is preferable.
- Proven work experience as a Sales Trainer or similar role for 2 years.
- Excellent Organizational skills.
- Solid communication and presentation abilities.
- Additional certification in training is a plus.

Compensation:
Very attractive package.

With us you will:

- Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
- Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
- Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
- Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
- Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
- Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
- Work from a spacious, modern, and well-equipped offices.