Culture Trainer

6 months ago

مصر, Egypt SpotOn TA Full time

As a culture Trainer you will be conducting training sessions “on-site/virtually”, ensuring active participation and understanding among participants and more.

**Detailed Duties and Responsibilities**
- Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make continuous improvements.
- Assist in onboarding new employees, providing cultural orientation and language support as required.
- Create engaging and interactive training materials, including presentations, workshops, and e-learning modules, to support the learning objectives.
- Provide one-on-one coaching and support to employees as needed to address specific communication challenges or cultural differences.
- Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-speaking employees.
- Stay updated on industry trends, best practices, and cultural nuances relevant to the BPO industry and the German-speaking market.
- Conduct training sessions “On-site and/or virtually”, ensuring active participation and understanding among participants.

**Targeted Qualifications**
- Fluency in **Italian** Language, **Native speakers**.
- Fluency in **English** Language, **C1** level or Higher.
- Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
- Previous experience as a **trainer or facilitator,** delivering culture and communication training programs in a multicultural environment - Is a must.
- Flexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgrounds.
- Bachelor’s degree in Intercultural Studies, Communications, Education, or similar related field.
- Effective interpersonal skills with the ability to build rapport and establish credibility with employees at all levels.
- Certification in training or coaching (e.g., CTT+, CPLP, ACC) is an advantage.
- Strong understanding of cultural differences, communication styles, and business etiquette in both German-speaking countries and the global context.
- Proficiency in MS Office Suite and experience with e-learning platforms or Learning Management Systems (LMS) is a plus.
- Experience with instructional design and curriculum development is highly desirable.
- Master’s degree preferred.

**Interpersonal Skills**
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

**Offer & Benefits**
- Salary: Kindly Share with us your salary expectations.
- Office Based - Cairo or Alexandria.
- Full eligibility to live & work is a must.
- Shift Based.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.

**How To Apply**

If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
- “I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”_

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