
Training Facilitator
1 day ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service, and we need your help We’re seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
As Training Facilitator, You Will
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required
As Training Facilitator, You Have
- BS/BA in Education or Business Administration or equivalent work experience required
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Valid travel documents for international travel
-
Training & Development Specialist
4 weeks ago
مصر, Egypt Transpioneers Full timeConduct training needs assessments and gap analyses to identify employees’ training & development needs. - Design or conduct work-related training and development programs to improve individual skills or organizational performance. - Develop engaging and interactive training materials, including facilitator guides, participant workbooks, and multimedia...
-
Professional -technical Training
2 weeks ago
مصر, Egypt Sutherland Full timeAt Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and...
-
Training Manager
4 weeks ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24042034 **Job Category** Human Resources **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Helps drive company values and philosophy and ensures all...
-
Training Specialist
1 week ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Training and Research Specialist, Egypt
2 weeks ago
مصر, Egypt Coptic Orphans Full time**Training and Research Specialist, Egypt.** **Purpose of the Job** The Training Department is responsible for designing and carrying out annual training plans for field staff, local volunteers, and others serving the development goals of Coptic Orphans' programs. Essentially, the Training and Research Specialist role is focused on assisting the Training...
-
Eras Training Assistant
2 weeks ago
مصر, Egypt Abt JTA Full timeSUMMARY The primary role of the Training Assistant is to establish and maintain organized filing and e-archiving systems of all training documents. The incumbent will also perform periodic audits at the field offices to verify training data and follow up on payments for trainers against specific deliverables. He or she will be required to travel extensively...
-
Training and Research Specialist, Egypt
7 days ago
مصر, Egypt Coptic Orphans Full time**Training and Research Specialist, Egypt.** **Purpose of the Job** This position focuses on fulfilling the objectives of the training department in building the scientific and practical capabilities of Coptic Orphans' field staff and supporting them in delivering the training to target groups, which eventually contribute to achieving the programs'...
-
Brand Communications Manager
2 weeks ago
مصر, Egypt Adidas Full timePurpose & Overall Relevance for the Organization The mission of the Brand Communications Manager Running and Training, is to position adidas as the best sports brand in the MENA region through maximizing innovative and inspirational brand exposure to create the perfect brand image to build brand desire, increase participation in running Communities and...
-
Student Affairs Coordinator
6 hours ago
مصر, Egypt Sawiris Foundation for Yacht Training Full timeHelps students achieve success in their academic and personal lives. Provides academic support, advising and counseling. Organizes student activities and events on campus. Develops policies and guidelines around student behavior and conduct. Manages student organizations. Collaborates with faculty, staff and other education providers to enhance student...
-
L&d Impact Instructor
2 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: To deliver best in class learner experience and impact for centre teams with a focus on functional capability development. **Key accountabilities and decision ownership**: - Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training,...
-
Director of Learning and Development
2 weeks ago
مصر, Egypt Qureos Inc Full time**Position**: Director of Learning and Development **Organization**:Savoy Sharm Group **Location**: Sharm El Sheikh, Egypt **Experience**: 5 years minimum **Salary**: 50000 - 80000 L.E Package for Egyptian (According to experience) 2000 - 3000 $ For foreigner (According to experience) **Industries**: Hospitality **Main Duties**: (_This area lists the...
-
Learning & Quality Coordinator - Ihg Cairo
3 weeks ago
مصر, Egypt InterContinental Full time**There's never been a more exciting time to join IHG. **With _18 brands_ and _over 6,061 hotels_ across _100 countries_, we are experiencing phenomenal growth and are well on our way to redefining the industry. Our people lie at the heart of our business and we are looking for talented people like you to be part of a dynamic and exciting company that values...
-
مصر, Egypt Emprego EG Full time**About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...
-
Culture and Communication Trainer
4 weeks ago
مصر, Egypt TOPTALENT Full time**WORK MODE** - On-Site (**Cairo**, Egypt or **Alexandria**, Egypt) **DUTIES AND RESPONSIBILITIES** - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for Spanish-speaking employees - Create engaging and interactive training materials, including...
-
Culture and Communication Trainer with English
4 weeks ago
مصر, Egypt David Kennedy Recruitment Full timeDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a English speaking Culture and Communication Trainer to join their team in Egypt. Position: Culture and Communication Trainer Location: Cairo, Egypt or Alexandria, Egypt Employment type: Full-time. **DUTIES AND RESPONSIBILITIES**: - Develop and...
-
Culture and Communication Trainer with Italian
4 weeks ago
مصر, Egypt David Kennedy Recruitment Full timeDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian speaking Culture and Communication Trainer to join their team in Egypt. Position: Culture and Communication Trainer Location: Cairo, Egypt or Alexandria, Egypt Employment type: Full-time. **DUTIES AND RESPONSIBILITIES**: - Develop and...
-
Culture and Communication Trainer with Spanish
4 weeks ago
مصر, Egypt David Kennedy Recruitment Full timeDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Culture and Communication Trainer to join their team in Egypt. Position: Culture and Communication Trainer Location: Cairo, Egypt or Alexandria, Egypt Employment type: Full-time. **DUTIES AND RESPONSIBILITIES**: - Develop and...
-
Culture and Communication Trainer with German
4 weeks ago
مصر, Egypt David Kennedy Recruitment Full timeDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Culture and Communication Trainer to join their team in Egypt. Position: Culture and Communication Trainer Location: Cairo, Egypt or Alexandria, Egypt Employment type: Full-time. **DUTIES AND RESPONSIBILITIES**: - Develop and...
-
Capability Development Assistant Analyst
2 weeks ago
مصر, Egypt PepsiCo Full time**Responsibilities** **Support in designing and building KM** - Develop, format and manage standard documentation (lessons learnt, best practices, SOPs, playbooks for new processes, etc.) - Design and implement tools that facilitate knowledge sharing (e.g. collaboration platforms) after defining knowledge sharing strategy - Create document review process /...
-
H&s Asst Supervisor
1 week ago
مصر, Egypt PepsiCo Full time**Responsibilities** - Support site-wide system to identify and evaluate hazards (risks), and implement effective controls (corrective solutions) consistent with Company risk management process - Facilitate the development and implementation of HSE programs including: clarifying the roles of others who will assist with (or lead) each program ; assuring the...