Wrokshop Service Engineer- Drives Business

6 days ago


مصر, Egypt ABB Full time

**Wrokshop Service Engineer
- Drives Business**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as workshop Service Engineer, and will be the part of Motion Business Area for Service Division based in 10th of Ramadan City, Egypt. In this role you will be reporting to Service team leader will be responsible to execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

**Your responsibilities**:

- Diagnose technical problems, determines corrective actions, and repair Drives products at workshop and/or systems via remote or on-site service. Assess technical issues to determine if on-site assistance is required and perform all on
- site / workshop activities in accordance with ABB procedures and safety requirements.
- Solve hardware and software functional compatibility problems and mistakes found during service intervention and replaces faulty hardware or software items involved. Provide assistance via service calls during and after hours as necessary and perform remote service assistance using remote connection and diagnostics tools.
- Obtain acknowledgement from the customer regarding the completed repair tasks and detail activities perform to solve the customer problem. Act as the project leader in the service project by analyze the repair work requirements and clarify the repair scope.
- Ensure the coordination of the other internal and external technicians and assign them specific tasks related to repair / service need. Keep management inform of project progress and any problems that arise (technical issues, manpower, contractual delays, etc.).
- Ensure the planning and execution of assign service activities carried out in the workshop and monitor progress and long-term delivery and make sure repair work execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
- Assure quality of repair work and delivery in line with allocated man hours, build up trustworthy relationship with customers to triggers new service opportunities for the sales team to peruse and ensure the achievement of Regional Drives Workshop KPIs in cooperation with workshop Manger.
- Follow rigorously with zero tolerance ABB Safety guidelines, conduct Site Services whenever required and coordinate with Service Team Leader any required service jobs or assignments.

**Your background**:

- Bachelor Degree in Electrical engineering or Mechatronics engineering
- Previous Experience: 2 years or less in drives.
- Fluency in both spoken & written English & Arabic Languages

**Benefits**:

- Retirement plan

**More about us**:



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