Merchant Onboarding Specalist

4 months ago

مصر, Egypt Dsquares Full time

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**Key Duties & Responsibilities**:

- Act as the primary point of contact for new merchants joining our loyalty program.
- Guide merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
- Collaborate with internal teams to continuously improve the onboarding process and enhance the merchant experience.
- Provided the direct manager with Weekly, monthly, and quarterly reports for a brief about merchants’ performance levels and issues they face them.
- Schedule training sessions with partners.

Relationship Management:

- Develop and maintain strong relationships with merchants, serving as their main point of contact throughout their journey with our program.
- Understand merchants' business needs and objectives, and provide tailored solutions and recommendations to maximize their success within the program.
- Address any concerns or issues raised by merchants in a timely and effective manner, ensuring high levels of satisfaction and retention.
- Assign issues to the concerned departments & follow up until the problem is solved.

**Requirements**:
**Qualifications and Skills**:

- Proven experience in account management, customer success, or a similar role, preferably within the loyalty program industry.
- Provide comprehensive training to merchants on how to use our loyalty program platform effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with merchants.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

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