Technical Account Manager
2 weeks ago
Serve as the primary technical point of contact for assigned accounts, understanding client needs and ensuring satisfaction with technical solutions.
- Develop and maintain strong relationships with key stakeholders, providing expert guidance on products and services.
- Act as a trusted advisor, offering proactive solutions that enhance the customer experience and align with their business objectives.
- Manage support escalations and ensure timely resolution of technical issues, coordinating efforts across internal teams as necessary.
- Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvements and additional services.
- Stay current on industry trends and product updates to effectively communicate relevant information to clients.
- Collaborate with sales and marketing teams to identify opportunities for account growth and to ensure alignment on client strategies.
- Provide knowledge transfer and training sessions to clients, ensuring they are fully equipped to utilize products effectively.
- Document client interactions and technical solutions in a CRM system to ensure transparent communication and tracking.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A minimum of 5 years of experience in a technical account management or similar role within the technology industry.
- Strong technical background with knowledge of software development, cloud solutions, and IT infrastructure.
- Excellent communication and interpersonal skills, capable of influencing and building relationships with clients.
- Proven problem-solving skills with a proactive, solutions-oriented mindset.
- Experience with CRM systems and account management tools.
- Ability to work in a fast-paced environment and handle multiple clients and priorities simultaneously.
- Relevant technical certifications are a plus (e.g., AWS, Azure, ITIL).
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