IT Help Desk Specialist
2 days ago
**Job Information**:
Industry
- IT ServicesWork Experience
- 1-3 yearsSalary
- 15000City
- CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
**Requirements**:
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
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