Business Support Manager

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**About the role**: Ensure end to end alignment of the operational model and improvement initiatives across practices in the region Lean, Reliable & Robust Model Contribute to improve handover processes between Build and Run on the customer contracts and particular services & solutions Improved Customer Satisfaction & Business Growth Set up & drive...

**About the role**: **Job Description**: - Respond in Timely manner to the tickets & requests with respect to the SLA. - Solve the basic Fusion Genergy tickets & routes the advanced one to the domains. - Solve the simple Plazza threads and questions & tag the domains in the complex ones. - Daily check the PoweBI report to make sure its updated as required -...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

Janssen Egypt is recruiting for a **Business Support Specialist** to be located in **Cairo, Egypt **. **Summary of the job**: Provide a comprehensive support to Business and HR Cross-Sector within scope of responsibility as appropriate, this could include: **Communication** HR related announcements (new joiners/ appointments/ leavers/ Leadership...

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports...

**What you’ll do**: - Lead and the customer implementation and production deployment, and address and overcome technical objections that arise throughout the process. - Ability to manage a diverse collection of engineering professionals either from deployment or Support perspectives. - Maintain customer satisfaction through working with the internal teams...

**Finance Administrator** Required work experience: not required Full-time, remote work **Who are we?** Touch Support is a multinational Business Process Optimization company based in the United States. We have over 400 employees in the United States and Europe, and we are rapidly expanding our Account receivables and Account payable teams to work with...

**About the role**: - Handle, diagnose and route in real-time incoming trouble tickets - responsible for 2nd level technical support and escalation - communicate planned/unplanned outages to end users - provide L2 support for the cloud infrastructure **About you**: Languages: - Fluent French in speaking & writing is a MUST - Fluent English in Speaking &...

**What you’ll do**: **Role purpose**: Responsible for supporting Enterprise Solutions unit which is handling all our enterprise digital transformation projects. - Handling monthly closure process and margin meeting to justify to the top management any variance vs. budget - Handling Budgeting & Forecasting according to each forecast cycle submitted to the...

**About the role**: To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of...

**About the role**: OINIS est une entité dédiée à la mise en place de solutions réseaux internationales. La mission d’OINIS est de concevoir, planifier, déployer et exploiter les réseaux internationaux et longue distance (Backbone), ainsi que les infrastructures SI du groupe Orange. - Rejoindre OINIS, c’est rejoindre une équipe d’hommes et de...

**About the role**: **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and escalation - Communicate planned/unplanned outages to end users - Provide workarounds for major issues until permanent fix is delivered - Providing L2 support for the cloud...

**About the role**: **Job Purpose**: The Customer Support Specialist is the single point of contact between the service provider and the customer for the day-to-day activities. Provides technical support services to customers, responds to customer questions regarding operation and malfunctions, and advises customers on preventative maintenance and...

**About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...

**About the role**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

**votre rôle**: **Responsibilities**: The scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): - Handle, diagnose and route in real-time incoming trouble tickets. - Support and Resolve all incidents in the scope of the team. - Responsible for 2nd level technical support and escalation managers. - Responsible to support the...

**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...