Operations Architect
12 hours ago
**Missions and responsibilities of the Operations Architect**
**Pre-sales Phase**:
- Supports and advises the project management team and the Client, and consults technical experts and engineering teams if needed
- Can contribute to technical proposals in pre-sales phase (LoE, feasibility)
- Has continuous knowledge of customer architecture and ecosystems
- Is the voice of operations for the design and the operational model
**Build Phase**:
- Evaluates the technical risks at each step of the build phase and anticipates any potential impacts on the global solution, is responsible for the technical risk assessment and Management (TRAM).
- Is in charge of the correct engineering of the technical solutions deployed for one or several Clients
- Contributes to the detailed architecture (HLD & LLD) using the technical modules matching the Client’s needs
- Defines the best migration strategy based on technical and organizational constraints
- Is in charge of the final technical choices while keeping in mind internal build and run constraints
- Drives technical meetings with the Client, presents and convinces the Client of the technical choices made
**Run Phase**
- Provides technical support for major changes
- Can contribute when major incidents or crisis with design impact
- **Lifecycle technical authority**: to support operations and customer during crisis including with vendors. It also includes authority for upgrades and major releases.
**about you**:
**Skills**
At least 10/15 + years of experience in a technical expertise role
Multi-domain technical skills (at least 2 domains): Connectivity, unified com, security
English: fluent (spoken and written)
Strong interpersonal skills
Collaborative leadership
Strong presentation skills
Agility
Experience in handling crisis
Ability to argue, defend a point of view in front of customer and influence customer
**Coordinator / Leader**
- Facilitates the interactions between the different technical actors in the initial phases of the project (POC, prototype, pilot phase)
- Interfaces with all forces/BU: sales, build, run (project director, technical experts, run teams, presales architects, account and business managers )
- Is part of technical governance of his/her Clients and is integrated to the project team in charge of the deployment
- Coordinates the different entities/partners during the build phase
**department**:Customer Services & Operations
**contract**:Regular
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