Senior Siebel Architect Acs

2 days ago

Cairo, Egypt Oracle Full time

Senior Siebel Architect ACS-2200040C

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**
**Senior Siebel Architect - Oracle Advanced Customer Services (ACS)**

**Preferred Qualifications**

**Oracle Advanced Customer Services (ACS) is looking for Advanced Support Engineers (ASEs) to deliver proactive and reactive technical support to customers as Siebel Architect. The Advanced Customer Services is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.**

The ACS Advanced Support Engineering (ASE) organization consists of a diverse, highly skilled, and specialized team of ASEs who bring deep technical expertise in the entire Oracle Product and technology set.

As integral part of a global Organization, the Architect will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

As a Senior Architect will be part of the ACS Global Expertise Centers in Egypt.

Application Expert Services work with customers, integrators, to ensure the proper design and implementation of Oracle Applications. AES focus on helping customers via various reviews and via Expert Assist programs. As experts in these areas, we provide a variety of billable services to Oracle Applications customers, as well as knowledge transfer across other lines of Business.

Siebel Architecture Specialist is a customer facing job with the aim of providing support to the customers for Siebel production and non-production systems in the following areas: Production support, go-live/Production Rollout, upgrades, migrations, releases, change management etc

The job responsibility includes:

- Application monitoring/operations
- System administration
- Database administration performance analysis/tuning
- Installations, upgrades, security, technical architecture, networks, RDBMS, reviews etc.

For this position, we look for an experienced, talented and self-motivated Advanced Services Engineers to work onsite or remotely from customer premises globally.

**RESPONSIBILITIES**:
As a member of the ACS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. diverse customer situations and escalated issues.

As a Senior Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported.

**JOB REQUIREMENTS**:

- Technical background in IT and/or Computer Science with preferably a postgraduate degree
- Good level of knowledge of different Operating systems.
- Strong analytical, diagnostic, and troubleshooting skills are required.
- Can demonstrate advanced product knowledge by building and showcasing best practices
- Knowledge of any other Application is a plus. This may include eBusiness Suite, PeopleSoft, JDEdwards, Hyperion, SAP etc
- An understanding of the three tiers of an Application architecture (Web, Application and Database tier) is desirable.
- Understanding of Order Management or Marketing Server or OBIEE is a plus.
- Knowledge of technologies in one of the following areas is a plus: Weblogic, SOA, AIA etc.
- Cloud & SaaS exposure is a plus
- Siebel Certification is a preferred
- Ability to travel
- Good verbal/written skills in English and German

**PERSONAL COMPETENCIES**:

- Excellent analytical skills and systematic practical orientation
- Self-motivated and resourceful, self-education attitude
- Distinct receptiveness to technical innovations
- Strong communication skills in English verbal and in writing
- Good presentation and documentation skills
- Work as a team-player and demonstrate own initiative
- Ability to work unperturbed under pressure in escalated situations
- Effective communication with appropriate hierarchy levels
- Demonstrate ownership of complex (escalated) issues or problems
- Ability to travel
- Ability to work in Standby basis (24x7), or scheduled out of hours operations

**PROFESSIONAL QUALIFICATIONS**:

- University Degree or comparable education/professional experience
- Previous work experience in a Support, Consulting, IT Operations or Administration organization would be ideal
- O

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