Head of Professional Services

4 weeks ago


مصر, Egypt CDXP Me Full time

**We are looking for a new leadership team member to join our growing international team. The position is suitable for a freelancer (self-employed or owning company) with possibilities to serve us full-time a day (flexible working time). Job is 100% remote. **

****Responsibilities: **

Defining departmental operating budgets, and resource, risk and scope management:

- Determining short
- and long-term resource requirements
- Designating responsibilities among team members
- Workload monitoring & optimization

Planning department objectives and KPIs and ensuring their achievement

Building and managing team of technical, business and marketing specialists:

- Participation on recruitment
- Skills development, coaching of team members in meeting client, helping proposing solutions to clients
- Daily operational problem solving
- Leading regular 1:1 and department meetings
- Absence management

Participating or leading internal or external company initiatives:

- Managing client expectations
- Communication with stakeholders & leading of weekly status meetings
- Agile tool actualization of tasks and epics e.g. DevOps/Planner

Taking all necessary and appropriate measures to protect company assets, client assets and intellectual property:

- Company rules, culture & guidelines adherence

**Requirements**:

- Strong marketing background
- Experience with marketing automation SW (CDP) required
- Experience on similar position (team management within IT/marketing project development for customers)
- Bachelor's degree in IT, marketing, management or similar
- Excellent communication and leadership abilities
- Exceptional analytical and problem-solving skills
- Strong time management and organizational abilities
- IT technical knowledge is an advantage, but not required at the level of coding

****Benefits**:

- 20/25 paid days off based on your age
- Motivational policy bonus - based on the role and reached KPI's
- Continuous learning: you'll be added to our learning platform
- Career path development every 1 year
- Complete Freedom, as long as it's not affecting the work


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