Client specialist

4 weeks ago


Cairo, Egypt Andela Full time
  • Relationship Management:
    • Cultivate and maintain strong relationships with enterprise clients as their primary point of contact.
    • Understand client needs and objectives, and align Andela's services and solutions to meet those requirements.
    • Act as a trusted advisor, providing guidance, insights, and proactive recommendations to drive client success.
  • Business Development:
    • Identify opportunities to expand Andela's services within existing accounts and develop strategies for growth.
    • Collaborate with internal teams to shape and deliver solutions that meet client expectations and drive revenue.
    • Participate in the sales process, including proposal development, presentations, and negotiations.
  • Strategic Account Planning:
    • Develop and execute account strategies aligned with client priorities and market trends.
    • Conduct regular account reviews to assess performance, identify areas for improvement, and address client concerns.
    • Stay updated on industry trends and competitor activities to anticipate client needs and position Andela effectively.
    • Apply expertise from the Andela remote methodology and prescriptive guidance to promote sales engagement.
  • Cross-functional Collaboration:
    • Collaborate closely with internal teams, including sales, delivery, and solutioning, to ensure seamless client experiences.
    • Coordinate with technical and operational teams to deliver solutions that meet client requirements and exceed expectations.
    • Facilitate effective communication and knowledge sharing across all stakeholders.

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