Front Desk Agent

4 weeks ago


Cairo, Egypt Accor Egypt Full time

Responsiblity:

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.

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