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Front Office Supervisor

6 months ago

Cairo, Egypt Hilton hotel Egypt Full time
Responsibilities:

• Supervise Front Office operations during your assigned shift to a consistently high standard
• Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service