Service Desk Operations Analyst

Troubleshoot and provide first-level support on Service Desk calls spanning a wide range of applications, systems, and hardware.Create detailed service desk calls in the AskMe (ServiceNow) tool, monitor, chase resolver groups, and keep users informed of progress through the lifecycle of the call, from inception through to resolution.Build/rebuild...

Responsiblity:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance...

DescriptionA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance...

We are seeking a highly skilled and motivated Data Analyst to join our team at Contentsquare. In this role, you will play a crucial part in our value creation and innovation efforts. Collaborating closely with our UX/UI Designers and Customer Success Managers, you will undertake various data analysis projects and services for our clients. As an analyst, you...

Our client is an infrastructure investment and development catalyst dedicated to leveraging partnerships for value investing in Africa s infrastructure. Due to expansion, they are currently in need of a FINANCE ANALYSTJob Location: Calabar, Cross River StateJob Responsibilities: Ensure revenue assurance and timely collection ...

Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to...

Provide effective guidance and direction to the Operations Manager and Operations Analysts, fostering a culture of excellence, innovation, and collaboration within the team.Ensure the effective execution of daily operations in accordance with organizational objectives.Continuously monitor operational systems, identify areas for improvement, and recommend...

Responsibilities:Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and...

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative...

We are looking for an experienced business analyst support who would be responsible for maintaining/refreshing WBRs and other analytical frameworks setup by senior analysts. They would also be required to build simple reports, take up dive deep requests, make changes to existing analytical frameworks, provide adhoc data support to Ops stakeholders and carry...

Job Description2-4 years of analyst experience in revenue operations, sales operations, or marketing operations rol2+ years of experience with Salesforce reporting platformUnderstanding of SaaS GtM processes, customer lifecycle, SaaS metrics, and CRM data model at a multi-product SaaS companyDemonstrable success as a data analyst and understanding of...

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative...

IT Service Support Intern Serve as the first point of contact for customers seeking technical assistance over the IT Service Desk, the phone or email and Responding in a timely manner.Install and configure software packages as operating systems, business programs, and other office tools that are required.install hardware and peripheral components such as...

Responding to customer inquiries and providing technical support via phone, email or chatTroubleshooting hardware and software issuesDiagnosing and resolving network issuesDocumenting all issues and resolutions in our ticketing systemEscalating issues as necessary to senior-level techniciansCollaborating with team members to identify trends and implement...

Strategic Planning: Develop and implement strategic plans to drive business growth, expand service offerings, and enhance the company's competitive position in the healthcare consultancy market.Operational Oversight: Provide oversight and guidance to operational teams, ensuring the efficient delivery of consulting services, adherence to project...

·Position requires the ability to act as single point of contact for Financial customers with Incident Management Services·Accountable for continuously receiving and handling high volumes of customer calls·Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review...

Receives and logs on to the Help Desk Support system's all telephone calls about problems related to hardware/software, networking, internet, and other requests, such as installation of equipment, movement of equipment, installation of software/applications, updates, etcObtains the nature and details of the problems/requests, does further investigations,...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...