Customer Resolution Specialist
3 weeks ago
Responsibilities:
• Supports colleagues within their respective family in a live desk environment to resolve the customer query without the need to transfer.
• Owns the escalated query from front line colleagues when a customer has insisted on speaking to a manager, from within the respective family through to resolution.
• Continuously seeks out and identifies trends for improvement opportunities and takes responsibility for using feedback mechanisms for change and/or colleague feedback.
• Ensures all calls are logged in icasework correctly and signposted to Customer Relations at the end of each shift.
• Ensures that the correct complaint procedure is followed i.e. when there is an open complaint and the customer is not happy with resolution offered; the case is signposted in a timely manner and direct to customer relations via icasework.
• If the customer mentions OFCOM, CISAS or Ombudsman you take ownership of the call and if you are unable to resolve, a case is raised and signposted in a timely manner direct to customer relaions via icasework.
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Help Desk Specialist
1 month ago
Cairo, Egypt NCR Atleos Full time·Position requires the ability to act as single point of contact for Financial customers with Incident Management Services·Accountable for continuously receiving and handling high volumes of customer calls·Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review...
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Customer Service Specialist
1 month ago
Cairo, Egypt IGT Solutions egypt Full timeWe are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build...
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Customer Order Specialist
1 week ago
Cairo, Cairo, Egypt Signify Netherlands B.V. Full timeWe're looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the...
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Customer Order Specialist
1 week ago
Cairo, Egypt Signify Netherlands B.V. Full timeWeâre looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, weâre transforming our...
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Customer Support
1 month ago
Cairo, Egypt jump egypt Full timeResponsibilty:Generating sales leads.Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Meeting sales objectives.Following procedures and policies.
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Customer Care Representative
2 weeks ago
Cairo, Egypt Sutherland egypt Full timeGenerating sales leads.Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Meeting sales objectives.Following procedures and policies.
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Customer Service Specialist
1 month ago
Cairo, Egypt Tyro Full timeCustomer Service Specialist - For InstructorsFull TimeTyro- Maadi, CairoPosted 7 days ago28Applicants for1 open position7Viewed0In Consideration0Not SelectedApply For Job Job DetailsExperience Needed:More Than 2 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:Customer Service/SupportSkills And...
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Customer Relationship Management CRM
1 week ago
Cairo, Egypt Profits Square Full time1Customer Relationship Management: Utilize the CRM system to effectively manage customer inquiries requests and orders. Build strong relationships with customers by providing exceptional communication and service. Proactively manage customer expectations throughout the car buying process.2Complaint Handling & Resolution: Be...
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Customer Service Manager
1 month ago
Cairo, Egypt Orange Business Services Egypt Full timeResponsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...
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Senior Logistics Specialist
1 month ago
Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Senior Logistics Specialist is responsible for providing , monitoring and analyzing Logistics services in order to support effective provision of high quality Logistics services , in terms of lead me and cost and assists the Logistics Manager in all tasks.Key Accountabilities Provide, in coordination with the Logistics Manager, needed support...
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Senior Logistics Specialist
1 month ago
Cairo, Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Senior Logistics Specialist is responsible for providing , monitoring and analyzing Logistics services in order to support effective provision of high quality Logistics services , in terms of lead me and cost and assists the Logistics Manager in all tasks.Key AccountabilitiesProvide, in coordination with the Logistics Manager, needed support...
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Customer Service
1 month ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...
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Customer Service Associate
1 month ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeKnowledge and Skills Required Communication Skills: - Excellent Spoken Language proficiency in English - Excellent communication skills in (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers...
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Telesales Specialist
1 month ago
Cairo, Egypt EgyCham Cairo, Egypt Full timeThis is a full-time on-site role for a Telesales Specialist located in Maadi, Egypt. The Telesales Specialist will be responsible for conducting outbound calls to prospective leads and creating customer interest in the company's services or products. The Telesales Specialist will also provide customer support and handling inquiries via phone calls or...
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Customer Specialist
1 month ago
Cairo, Egypt Grand Community Full timeProviding high-quality service that meets all customer needs and enhances their level of satisfaction.Research and view the latest information and products of the company and review the company’s policy from time to time.Evaluating the customer experience, writing notes, and sending reports to management periodically.Conducting customer surveys to get...
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Billing Specialist
1 month ago
Cairo, Egypt Simera Full timeAs a Billing Specialist in a company within our network, you will be responsible for the accurate and timely processing of customer invoices and billing statements. This includes preparing invoices, processing payments, reconciling accounts, and handling customer inquiries related to billing. The Billing Specialist will work closely with other departments...
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Sales Lead Customer and Distributor Management
1 month ago
Cairo, Egypt PepsiCo Full timeSales Lead (Customer and Distributor Management)Minimum 5 years of experience in Sales/Sales Operations/Supply Chain/LogisticsBachelor’s degree in a relevant discipline.3-4 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on...
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Consultant
4 weeks ago
Cairo, Egypt HCL Technologies Full timeCairo 4.5-8 Years Egypt **Job Description (Posting).** " Provides specialist guidance on high-level design when required (30%). Delivers hands on implementation and integration of VMware technology in their domain (70%). Work stream lead on L2 and L3 projects. Leads single resource projects. Provides technical input to Solution Architects and SBMs' in...
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Sales Specialist
1 month ago
Cairo, Egypt MetLife egypt Full timeThis is a full-time hybrid role for a Sales Specialist located in Cairo, with flexibility for remote work. The Sales Specialist will be responsible for day-to-day tasks associated with sales, sales management, training, and customer service. Qualifications Strong Communication and Customer Service SkillsExperience in Sales and Sales ManagementExcellent...
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Customer Service Dutch LWH
4 weeks ago
Cairo, Egypt Concentrix Egypt Full timeEnsure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the...