Account Manager

6 months ago


Cairo, Egypt CARMA Full time
  • Understand client business, their requirements and needs, to offer suitable solutions and generate new business
  • Manage and oversee multiple deliverables and services simultaneously, thus ensuring timely delivery
  • Upsell company services to the existing clients based on their requirements
  • Ensure that all clients derive maximum value from their investment and utilize all their products, through continuous client contact
  • Manage the onboarding and activations for the clients
  • Manage client accounts, contracts process, ensuring full adherence to company contracts
  • Consult, educate and support clients autonomously
  • Manage portal training & development for the clients
  • Resolve issues to maintain and strengthen client trust
  • Project-manage deliverables by liaising with CARMA teams across various regional offices
  • Ensure the flow of continuous progress reports to CARMA management and clients
  • Maintain high clients’ satisfaction ratings that meet company standards and ensure excellent client retention rates in cooperation with manager
  • Comply with CARMA policies and procedures and support CARMA mission and vision
  • Perform other job-related duties as assigned by direct manager

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