Account Manager

4 weeks ago


Cairo, Egypt Envisions Employment Solutions Egypt Full time
  • Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).
  • Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
  • Responsible for the retention of the account.
  • Serve as escalation point for account issues.
  • Maintain awareness of the company's competition.
  • Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).
  • Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
  • Maintains ongoing communication with clients.
  • Initiates actions to meet clients’ needs (being pro-active).
  • Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.
  • Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activities
  • Shares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.
  • Establish effective relationship with all internal company Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
  • Be a trusted partner supporting the relationships with the company's International customers.
  • Effectively escalate on customers behalf within the company, and ensure the issue is resolved in a prompt manner.
  • Provide input and participate in new product development.
  • Conduct progress meetings with relevant accounts.
  • Effectively understanding and exploiting new opportunities.
  • Managing client stakeholder expectations.
  • Client Retention Rate.
  • Client Satisfaction Index.
  • Successfully transitioning new accounts.
  • Perform other duties as requested by the company.

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