Service Developer

2 months ago


Cairo, Egypt Orange Business Services Egypt Full time
  • Fully understand the ServiceNow ecosystem
  • Maintain quality and ensure responsiveness of applications.
  • Mentor, coach and collaborate with the rest of the development team to design and launch new features.
  • Maintain code integrity and organization.
  • Working with graphic designers and converting designs to visual elements.
  • Understanding and implementing security and data protection.
  • Learn service now technology as needed.
  • Build complex solutions using the service now.
  • Transforming business needs into functional / IT expressions.
  • Studying the impact of any projects on the solution being built and proposing solutions in line with the project needs and objectives.
  • Working with the marketing and business teams to define the following:
  • KPIs definitions
  • SLA calculations
  • Acceptance testing.
  • Defining the interface contract with other back-office definition
  • Tracking the user experience, collecting, analyzing, and prioritizing the feedback in collaboration with our business owners.
  • Release deployment support t as well as supporting the users during the early support life-cycle phase

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