Service Coordinator

2 weeks ago

Cairo, Cairo, Egypt Appliance Full time
Schedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints. Customer Service, assisting customers with various issues, such as billing, service requests, etc. Complete contract paperwork and QC paperwork. Prepare service order invoices. Contract Tracking form sales through completion, customer billing, and payment of commission. Data Entry. Prepare routing for service technicians. Work with Installers to ensure all installation paperwork is completed properly within the designated time. Send route and orders to technicians each day. Maintain appointment schedules. Receiving material/equipment. Complete daily reports. Assist in coordinating installation activities such as scheduling, customer notification and equipment procurement. Issue material and equipment to technicians. Conduct physical inventory. Order material and equipment. Act as a liaison between sales personnel and service technicians. Interfacing with customers on Customer Satisfaction issues.
Appliance Founded in Egypt since 1998 as One of the leading companies in Telecommunications field. Main Distributor for Mobinil Company which is one of the leading Mobile Service Providers. Main Distributor for Cellular Phones for Multi-trademarks ( Nokia, Samsung, LG, Ericsson.). Selling, Building and support IT Solution's, software, networking and digital equipment. Selling wide range of major Home Appliances that met our costumers need's (white goods,small house holds ). Selling all Electronic Appliances ( DVD, VCR, TV, Digital Cameras, Home Theatre ). Manufacturing Modern Style Furniture ( Kitchens Furniture, TV Stands, Computers Tables).

Our Vision Our aim is to strengthen and develop our leadership by providing various market segments with high quality products and qualified services, so as to be our customers' best choice.

Our Mission We want to develop profitable and lasting relationships, that's why we deal with our customers and suppliers on bases of respect and mutual benefit as well as continuous innovation in order to fulfill their changing needs.

Owing to our long-term responsibility towards each and every person connected to our business, we have to make profit mixed with care and efficiency.

So as to achieve a fixed increase in our partners' investments to reach the highest credits and to supply business developments.

We always seek the improvement of our employees' performance either by reward or training, as we are totally aware of the value of the skills and experiences of each employee in his team which consequently resulted in the improvement and development of our company.

We are aware that our actions should be the result of our responsibility towards our society, so we always engage our employees in various voluntary roles.

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