Contact Center Operation Manager

JOB DESCRIPTION:Location: 6801 Industrial Rd, Springfield VA 22151Work Auth: Client can t sponsorBackground check?: Yes full background and drug screenVaccination required?: YesPosition SummaryBusiness Intelligence Analyst will perform detailed analysis and prepare comprehensive reports to support business operations. This position will conduct modeling,...

Manage large volumes of incoming and outgoing calls in a timely manner (for ADSL technical support services).Follow scripts and instructions assigned to calls.Identifying customer needs, clarifying information, and providing available solutions or alternatives.Providing marketing offers for the organization’s products and services when given the...

Define and implement the best practices/related procedures for ensuring optimal customer experienceDefine, design & conduct the CX maturity assessmentDefine and design the digital channel experience quality assessmentsDesign the related customer journeys and related service journeysAnalyze the exciting CJ & SJ and identify the GAPs and potential improvement...

Major ResponsibilitiesProvide the necessary technical and service delivery capabilities to effectively manage the engagementEnsure the various phases of technical knowledge are carried out (both within the CEs and within rework center team)Completion and coverage all of given responsibilities by his manager such as daily repair targets. Assisting with...

Receive customer complaints, deal with them, and submit reports to the manager to notify him of the ongoing problems facing customers, the number of pending complaints, the number of calls received by the call center, and the number of outgoing calls.

Preparing and serving meals to senior management staff and their guests. - Writing a request to purchase tools and raw materials and submitting it to the Accounts Department or the Executive Secretary. - Purchasing the raw materials, materials and tools needed for the buffet. - Cleaning offices, doors, glass, walls, and metal curtains in the centers.

Head of Operational ExcellenceDevelop and implement the quality and learning management systems for our customer experience department to provide consistent and excellent levels of support to our partners.Maintain and develop internal support and contact center quality standardsSet the quality standards for all customer interactions and develop effective...

Human Capital Delivery Operations Manager Escalations ManagementBe the point of contact and have oversight over escalations management and reporting, working closely with Tower Leads and relevant internal and external stakeholders (CoEs, OpCos, other GS functions) to develop corrective and preventive action plans and monitor these to ensure closureCoordinate...

Customer Service Team Manager5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Demonstrated ability to build, develop and handle a group of peopleAbility to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility to organize,...

Dear Candidate, We are looking for a Dynamic Candidate with good Communication SkillsRoles and ResponsibilitiesGreeting and welcoming passengers, and responding to Checking in Making Selling airline Stocking aircraft with Cleaning aircraft after Assisting disabled passengers and those with small Providing information to Desired Candidate Profile10th,12th,Any...

Somos uma empresa 100% portuguesa, l der na presta o de cuidados de sa de de excel ncia em Portugal, que conta com mais de 75 anos de experi ncia e uma rede de 23 Hospitais e Cl nicas CUF distribu das pelo pa Baseamo-nos em valores como: o Respeito, a Dignidade, o Bem-Estar das Pessoas, a Integridade, o Desenvolvimento Humano, a...

Data Entry Tech Temp ***We are looking for bilingual Spanish ONLY. Job SummaryThe position will provide assistance with data entry and clerical functions, including processing member health rewards, packaging, inserting, and mailing of health rewards to members, organizing returned mail, and aggregating and tracking daily processed rewards and other...

Review QA sizing and takes action regarding over and under staffing.Assure that the monitoring approach and end user satisfaction approaches are implemented on compliance basis across the year.Implement required changes to the monitoring and end user satisfaction approaches.Reviews sample size and precision per project and addresses required actions based on...

A Bulk Fleet Supervisor is responsible for administering day to day fleet operations of the drivers and assets, undertaking various administrative tasks led by management instructions and will manage the carriers' contracts ensuring the transportation of goods is completed accurately and in a timely manner ensuring customer satisfaction.The Bulk Fleet...

**THIS POSITION ID HYBRID in Orange, CA**Job SummaryCase Management is an advanced specialty collaborative practice, responsible for providing ongoing case management services for members. The Medical Case Manager will facilitate communication and coordination amongst all participants of the health care team and the member to ensure that the services are...

Open Position: Digital Product Manager (Fintech Company)A growing Fintech based company in Southeast Asia is looking for Digital Product Manager to join the team and be based in the Selangor Key responsibilities includes:Drive the vision and execution of the digital solutions by understanding customer needs and translating them into user stories with strong...

Protea Recruitment is proud to be working alongside this cutting-edge industry leader who continually invests in people, through excellent training, leadership development opportunities and Protea Recruitment New role:Job Title: Production ManagerIndustry: FMCGProduct: FoodLocation: DungannonPackage: 35k - 45k + Performance bonus Essential:2 years of...

We seek a dynamic and innovative professional with a passion for teaching Mathematics and a real commitment to a holistic education at the British International School, Cairo.Applications are invited from qualified Mathematics teachers, with previous experience of teaching within the National Curriculum for England or a British-style setting. Experience in...

Commercial Operations Lead3+ years solid experience in an commercial/rev/sales operational roleExperience in managing and developing a team to ensure continued growth and meeting key deadlinesAble to identify areas of operational improvementsExperience using BI tools such as Power Bi, Tableau, Analytics StudioHighly organised with the ability to multi task...

Reporting ManagerPerform accurate and timely consolidation for the Group subsidiaries and all related sub-consolidations on a quarterly basis. Ensure it is reviewed by Business Unit and reporting deadlines to the holding company are metOversee the activities related to month end closing for all assigned entities to ensure timely and accurate closingEscalate...