Customer Service Team Manager

4 weeks ago


Nasr City, Egypt Amazon Full time
Customer Service Team Manager
  • 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.
  • Demonstrated ability to build, develop and handle a group of people
  • Ability to support Business and provide solutions to customer pain points
  • Ability to handle complex and ambiguous scenarios
  • Ability to organize, prioritize and schedule work assignments
  • Ability to make administrative and procedural decisions
  • Demonstrated ability to handle reporting and analysis
  • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
  • Ability to effectively and efficiently complete difficult goals or assignments
  • Can adapt well to changing circumstances and strategy
  • Strong interpersonal and communication skills
  • Confident in using Microsoft Package (especially Excel)
  • Fluent English skills are required for this role
  • Experience in Contact Center Operations (Customer Service, Sales, or Collections)
  • Strong in data interpretation and analysis
  • Applicant needs to be in People Management role


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