Customer Experience Service Management Manager

4 weeks ago


Nasr City, Egypt al futtiam Full time

LINQM is looking to identify a Contract to Hire (W2 only) person for a role with our client.
This contractor position reports to the UIT Project Management Office (UIT PMO) and works with a team of technical project managers assembled into multidisciplinary teams to complete a broad range of technology projects, whose completion is, in turn, critical to the entire University.
Proven experience with Agile, Waterfall and Hybrid project management methodologies strongly desired.
Experience with Oracle E-Business Suite desired.
Experience with PeopleSoft Student and HR Administration desired
Experience with managing IT technical infrastructure, application and system integrations
Knowledge of quality assurance and testing practices desired.
Knowledge of data integration across different technical platforms desired.
The project manager is responsible for managing large and complex technical projects leveraging project management best practices to drive continuous improvement and ensure consistent, high-quality outcomes.
Project Manager is expected to weigh the interests of multiple stakeholders, acts with the highest professionalism and exercise independent judgment and decision-making.
Perform the full range of project management cycle: initiating, planning, executing, monitoring and controlling, and closing. Independently lead and direct projects requiring high levels of functional integration and involving multiple disciplines to be managed.
Direct development of an action plan, and estimate requirements for resources, including management, labor, materials, and time required to complete projects.
Facilitate discussions and negotiations to drive recommendation and consensus.
Develop and help execute comprehensive change management strategy and communication plan relative to project scope and stakeholders; orchestrate and lead change management methodologies underlying project success.
Responsibilities include but not limited to: charter origination; scope identification and shaping scope definition; manage stakeholders, constituents and disciplines across Stanford and beyond, including local cities/counties; risk-manage, control and report on risk associated with more complicated projects, affecting division or program as it relates to their project portfolio; project complexity involves synthesizing complex technical data and driving decision.
Adapt to tools, methodologies, and practices used by the UIT PMO.
Qualification:
Education and Experience
Bachelor's degree in a related field and five years of related experience in management of projects with extensive size/complexity and moderate performance risk, including project planning, scheduling, tracking, and budgeting, or combination of education and relevant experience.
Ability to productively assemble, engage, and lead cross-functional teams.
Demonstrated project management ability to employ integration, scope time management, cost, quality, human resources, communications, risk, and procurement components.
Ability to balance customer expectations with project reality.
Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations.
Knowledge of project management tools and software development lifecycle (SDLC) strongly desired.
Proven experience in developing and maintaining complex and integrated project plans with proper work breakdown structure (WBS) strongly desired.
Proven experience in people, change, risk, and conflict management strongly desired.
Proven ability to build relationships and motivate cross-functional teams to achieve results in a consensus driven environment strongly desired.
Ability to lead and direct a team of internal and external technical and business staff, and align technical needs with business goals strongly desired.
Solid experience with MS Office tools (Word, Excel, Project, PowerPoint, Visio), Smartsheet, ServiceNow Project Portfolio Manager (PPM), Zoom, Slack and Jabber are strongly desired.
Certifications and Licenses
Project Management Professional (PMP) certified completion of a Project Management Certificate program, or certification in process.
Certified ScrumMaster (CSM) completion or certification in process is desired.
ITIL Certification desired



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