Quality Supervisor

2 weeks ago

October Cityth, Egypt Raya CX Full time

Review QA sizing and takes action regarding over and under staffing.
Assure that the monitoring approach and end user satisfaction approaches are implemented on compliance basis across the year.
Implement required changes to the monitoring and end user satisfaction approaches.
Reviews sample size and precision per project and addresses required actions based on those reviews.
Review monitoring results per program and across sites.
Attends new implementation kick offs, assigns QAE to the newly implemented project and review the new score sheets.
Review and approves change of project score sheets.
Review quality variations from metrics and tracks to ensure root causes have been identified and improvement has been sustained.
Enhance QA reports and presentations based on business and operations needs.
Address new ideas to Quality data standard system.
Automate QA required templates and reports.
Attends monthly QA-operations presentations and sets proper action plans with the account managers.

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