Specialist Customer Support

Job DescriptionProvide an exceptional, full life cycle customer experience to our users through phone, email and chat support.Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.Collaborate with other team members to ensure consistent and seamless services to Tyro customers.Update customer information during...

Job DescriptionWe're looking for an energetic & driven individual determined to create a flawless customer experience and is looking to join a team that aims to disrupt the tutoring industry in Egypt.Job DescriptionProvide an exceptional, full life cycle customer experience to our users through phone, email and chat support.Anticipate customer needs and...

Respond to customer inquiries and provide support via phone, email, and chat.Troubleshoot and resolve technical issues related to our e-learning platform.Assist customers with onboarding, registration, and payment processes.Provide product information and guide customers through course selection.Collaborate with other teams to continuously improve our...

Participate in developing and updating customer service procedures and manuals of all types and their contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally, and coordinating with the relevant departments in this regard.

Psychological support specialistSpend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency.The administrative position of the state or the position equivalent to the lower job level if the applicant occupies a position in one of the cadresPrivate.- Proficiency in English and computers.-...

Customer Service Specialist - For InstructorsFull TimeTyro- Maadi, CairoPosted 7 days ago28Applicants for1 open position7Viewed0In Consideration0Not SelectedApply For Job Job DetailsExperience Needed:More Than 2 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:Customer Service/SupportSkills And...

Job DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...

1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)2- Minimum 1-2 years of experience in either:A- Implementation (Installation, Training and Support) of business software applications, ORB- Operating business software packages (e.g. System Operator, System User, IT Representative or IT Manager)3- Good...

Installed Base Support Specialist This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients...

We're looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the...

Responsibilities:Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Assisting customers with account setup and application installations.Ensuring optimal application functionality by configuring networks.Troubleshooting IT issues by asking customers targeted questions.Providing customers with step-by-step guidance to...

We’re looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our...

Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...

• Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.• Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of...

Providing high-quality service that meets all customer needs and enhances their level of satisfaction.Research and view the latest information and products of the company and review the company’s policy from time to time.Evaluating the customer experience, writing notes, and sending reports to management periodically.Conducting customer surveys to get...

This is a full-time on-site role for a Telesales Specialist located in Maadi, Egypt. The Telesales Specialist will be responsible for conducting outbound calls to prospective leads and creating customer interest in the company's services or products. The Telesales Specialist will also provide customer support and handling inquiries via phone calls or...

Responsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients inquiries and help them use the company’s servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob RequirementsJob Requirements:English Fluency is a MUST.Graduates &...

Responsibilty:Generating sales leads.Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Meeting sales objectives.Following procedures and policies.

Duties/Responsibilities: Renegotiate and maintain major clients Demand-driven in provider accountsProcess the clients’ on-boarding Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.Collects and enters orders for new or additional products or services.Assist in...

• To search for, identify and effectively use new sales opportunities based on the information about the market, customers, products, and competition. To compose channel strategies based on the data acquired and to participate on composing strategies for product groups’ sales.• To plan effective promotion activities that support delivering of...