Guest Service Agent
4 weeks ago
Responsibility
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
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Guest Relations Agent
2 months ago
Cairo, Egypt Accor Full timeGuest Relations AgentWhat You Will Be Doing Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking...
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Guest Service Agent
2 months ago
Cairo, Egypt Radisson Hotel Group Full timeIs available to register, process, and greet customers promptlyChecks the daily arrival listWelcomes customers to the hotelResponds to customer requests for information about the hotel and itssurroundingsArranges for special services requested by the customerStays current with developments in the hotel by reviewing the communication log book each shift;...
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Guest Reservations Agent
3 weeks ago
Cairo, Egypt Marriott Full timeJob Number 24103011 Job Category Reservations Location The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
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Guest Service Agent Receptionist
3 months ago
Cairo, Egypt Hilton Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Reservations Agent
12 hours ago
Cairo, Egypt Conrad Cairo Full timeDescriptionA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Guest Experience Expert Guest Service Agent
3 months ago
Cairo, Egypt Marriott Hotels Egypt Full timeResponsibilities:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests...
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Reservations Agent
4 days ago
Cairo, Egypt Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...
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Reservations Agent
2 weeks ago
Cairo, Cairo, Egypt Hilton Full timeReservations Agent - Waldorf Astoria HeliopolisA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within...
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Reservation Agent
2 months ago
Cairo, Egypt Accor Full timeReservation AgentJob DescriptionReservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What Is In It For YouIn 3-4 bullet points, showcase the benefits and perks of working at the propertyEmployee benefit card...
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Reservation Agent
4 weeks ago
Cairo, Egypt Accor Full timeReservation AgentJob DescriptionReservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What Is In It For YouIn 3-4 bullet points, showcase the benefits and perks of working at the propertyEmployee benefit card...
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Cairo, Egypt Marriott Full timeJob Number 24096100 Job Category Rooms & Guest Services Operations Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
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Front Office Agent/ Receptionist
2 weeks ago
Cairo, Cairo, Egypt Hilton Full timeFront Office Agent/ Receptionist - Waldorf Astoria HeliopolisA Front Office Agent/ Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and will act as the main connection between the Guest and the various hotel departments. You will be responsible for creating the first...
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Reservations Agent
4 weeks ago
Cairo, Egypt Hilton Full timeReservations Agent - Waldorf Astoria Heliopolis A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations...
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Front Office Agent/ Receptionist
2 months ago
Cairo, Egypt Hilton Full timeFront Office Agent/ Receptionist - Waldorf Astoria Heliopolis A Front Office Agent/ Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and will act as the main connection between the Guest and the various hotel departments. You will be responsible for creating the first...
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Guest Relations Agent
2 weeks ago
Cairo, Cairo, Egypt Hilton Egypt Full timeCheck the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guestsBe responsible for special room assignments and suite occupanciesWelcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest roomEnsure all VIP rooms meet the...
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Guest Relations Agent
1 month ago
Cairo, Egypt Hilton Egypt Full timeCheck the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guestsBe responsible for special room assignments and suite occupanciesWelcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest roomEnsure all VIP rooms meet the...
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Guest Relation Agent
3 months ago
Cairo, Egypt Accor Egypt Full timeResponsibilitiesReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with...
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Guest Relation Agent
3 months ago
Cairo, Egypt Accor Egypt Full timeResponsibilities:• Review arrival lists to welcome guests• Attend to special guests (e.g. VIPs) and answer their inquiries• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)• Provide information about amenities, area and venues and promote services• Anticipate guest needs and build rapport with...
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Guest Relations Agent
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...
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Guest Relations Agent
2 months ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...